topic Re: Still haven't received Carnival gift card in Redemption

Still haven't received Carnival gift card

Pamsbaker12 — Mon, 30 Jan 2023 22:41:11 GMT

I ordered a 500 Carnival E gift card on the 25th. I still haven't received it. I tried doing the chat function and someone was trying to help me. Tried resending them with no luck also never received a confirmation email and the chat was cut off. Today I can't get the chat to load and I have been on hold and getting nowhere. Money was taken out of my account right away,

Re: Still haven't received Carnival gift card

623364 — Tue, 31 Jan 2023 11:30:46 GMT

I tried ordering today and yesterday and keep getting payment issues, but I know the card works on other websites…

perhaps it’s time to start taking business to a place that works

Re: Still haven't received Carnival gift card

AARPJanelleM — Tue, 31 Jan 2023 15:08:41 GMT

@Pamsbaker12 Thanks for reaching out, Pam. I see we escalated this for you yesterday 1/30. You can expect to hear back from our Rewards escalations team within 3-5 days. We're always here to help!

Re: Still haven't received Carnival gift card

JanU45358 — Tue, 31 Jan 2023 17:57:53 GMT

Where exactly do I go to find these Carnival Cards?

Re: Still haven't received Carnival gift card

AARPJanelleM — Tue, 31 Jan 2023 20:51:38 GMT

@623364 Are you receiving an error message at checkout on the Rewards site? Please provide me with some more information and I can look into it!

Re: Still haven't received Carnival gift card

AARPJanelleM — Tue, 31 Jan 2023 21:01:09 GMT

@JanU45358 All of the current redemption options, including Carnival gift cards, can be found on our site here: https://www.aarp.org/rewards/redeem/#sort-by=default Enjoy!

Re: Still haven't received Carnival gift card

623364 — Tue, 31 Jan 2023 21:06:44 GMT

Yeah, thanks for offering to look at it. I keep getting this error: “There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.”

I’ve tried every combination possible at this point (different devices, different browsers, cleared cookies, reloading the cart, etc) and tried calling into the number, which didn’t help at all… it seems related to this issue that keeps popping up intermittently, but I’m on the cruise and need the gift cards right now as opposed to waiting…

I don’t blame you since it’s not your fault, more the company, but this entire process is a little frustrating I won’t lie. Thanks again, though

Re: Still haven't received Carnival gift card

AARPJanelleM — Wed, 01 Feb 2023 16:05:56 GMT

@623364 No problem! I see this was escalated to our designated team for further assistance when you called in. Please allow up to 3-5 business days to hear back from our team.

Re: Still haven't received Carnival gift card

FanceeDubbleU — Mon, 06 Feb 2023 19:48:06 GMT

Before you pay for gift cards, please look at other threads relating to people not getting their cards. You have been warned!!

Re: Still haven't received Carnival gift card

FanceeDubbleU — Mon, 06 Feb 2023 19:50:11 GMT

Honestly, you are lucky that your payment didn't go through! I paid for $2500 worth of gift cards on 1/25 and I STILL don't have them. My final payment is due today and AARP has my money!!!

Re: Still haven't received Carnival gift card

ArturoT451427 — Mon, 06 Feb 2023 19:51:43 GMT

Cómo se optíene esta targeta de carnaval

Re: Still haven't received Carnival gift card

AARPDianaG — Tue, 07 Feb 2023 15:25:56 GMT

¡Hola @ArturoT451427, estamos para ayudarte! Por medio de AARP Rewards puedes comprar tarjetas de regalo de Carnival, puedes encontrar el catálogo en nuestra página https://www.aarp.org/rewards/redeem/#sort-by=default

Re: Still haven't received Carnival gift card

CherylT268190 — Wed, 08 Feb 2023 11:19:59 GMT

We had the same problem in fall 2022. Just called AARP and they will resend it. IF you do not receive gift card within 48 hrs call again. This worked for us.

Re: Still haven't received Carnival gift card

Pamsbaker12 — Wed, 08 Feb 2023 22:42:31 GMT

I still haven't heard anything and would just like my money back. I will dispute the charge with my bank if not.

Re: Still haven't received Carnival gift card

AARPJanelleM — Thu, 09 Feb 2023 20:18:30 GMT

@Pamsbaker12 Hi Pam, I'm so sorry that you have not heard anything yet. I flagged this to my next level of support for assistance. Please keep an eye on your email inbox for a response from our team.

Re: Still haven't received Carnival gift card

ChikaW344979 — Thu, 23 Feb 2023 20:48:41 GMT

I am gphaving the same issue since 2/19/23 if not solved by tomorrow I want a refund this is terrible

Re: Still haven't received Carnival gift card

ChikaW344979 — Thu, 23 Feb 2023 20:51:08 GMT

I purchased carnival gift cards for an upcoming cruise for my birthday as well as my mothers they never got delivered to my email address it’s been 5 days an I just keep getting bounced around had I known the customer service with this company was like this I would have never signed up honestly 5 days over $1000 just floating around in thin air is ridiculous

Re: Still haven't received Carnival gift card

AARPJanelleM — Sat, 25 Feb 2023 15:38:58 GMT

@ChikaW344979 I'm so sorry for this issue. I see we created an escalation for you on Feb 22 and you can expect to hear back from our designated team within 5 business days.

Re: Still haven't received Carnival gift card

LeoCMBell — Fri, 14 Apr 2023 14:06:54 GMT

Hi, can you please help me as well? I purchased three $500 Carnival gift cards. I reached out to chat and was told it would be resent. Still haven't received and money was withdrawn from my account. Thank you.

Re: Still haven't received Carnival gift card

AARPJanelleM — Sat, 15 Apr 2023 16:14:00 GMT

@LeoCMBell Sure thing! Your case was sent to our escalations team on 4/13 and you can expect a resolution within 3 business days.