topic Re: Buying cards almost always almost always errors out in Redemption

Buying cards almost always almost always errors out

StnicholasB224079 — Wed, 07 Sep 2022 00:42:29 GMT

I've given up so many times when I wanted an AARP card because it seems like a lottery with this error that has been posted over and over since 2020 😞

Does anyone know of a way to get PAST this? I cannot call because I don't have a phone reception where I am

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

Re: Buying cards almost always almost always errors out

AARPJanelleM — Wed, 07 Sep 2022 18:08:54 GMT

@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers.

Re: Buying cards almost always almost always errors out

SerenaW150755 — Thu, 08 Sep 2022 15:35:45 GMT

The information on both my CC and AARP rewards match. The only difference ^might^ be the word "Ct" on my address (even though I have zero issues with other vendors as far as that's concerned), but it worked last week enough to but a hold on my CC, but not register as a transaction on AARP.

I've tried both on Chrome (PC) and Safari (phone).

Re: Buying cards almost always almost always errors out

AARPJanelleM — Thu, 08 Sep 2022 18:13:06 GMT

@SerenaW150755 Please try disabling any ad blockers that you may have. Here's the info we have for Chrome and Safari ad blockers:

Chrome

At the top right, select Settings.
Under "Privacy and security," select Site Settings.
Under "Additional content settings," select Ads.
Turn off Blocked on sites that tend to show intrusive ads.

Safari

Open up your Safari browser.
Click on Safari located in the menu bar of your browser and select Preferences. ...
Click on the Extensions button. ...
Navigate to and click on AdBlock in the list of extensions in the left pane.
Toggle the On button to Off in the Preferences window.

Re: Buying cards almost always almost always errors out

SerenaW150755 — Thu, 08 Sep 2022 18:43:38 GMT

For Safari, on my phone, I disabled the pop up blocker and it still didn’t work. I have no extensions. I entered my card info and submitted the transaction.

the checkout page refreshed and dumped my CC info.
also, it doesn’t allow me to use Apple Pay.

Re: Buying cards almost always almost always errors out

StnicholasB224079 — Sat, 10 Sep 2022 17:19:28 GMT

Hey there! It worked well about 2 days ago (the 8th) but stopped working again 😕

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

Re: Buying cards almost always almost always errors out

StnicholasB224079 — Sat, 10 Sep 2022 22:53:00 GMT

Adblock is disabled. Address is 100% identical (FYI I work in credit processing sometimes, and address is not part of it). But to humor AARP I did it 100% identical even Street as Street instead of St which is identical 100% to my bank. Everything 100% matches up to the account on the card from name, to capitlization, to everything.

The payment gets preauth then canceled on AARP's side. THe issue is 100% with AARP and this has been going on according to this forum for 2 years and that is concerning.

I appreciate you trying to help, but, I think this is something your tech experts need to outsource since they havne't fixed this in two years.

Re: Buying cards almost always almost always errors out

RussellP197074 — Sun, 11 Sep 2022 13:14:36 GMT

The problem needs to be "outsourced" to the place where it is really happening, Hello World! This never happened before the change to HW. It has never happened to me using another rewards program that is still using the company AARP used to contract with, which I now use exclusively, because of this issue.

Re: Buying cards almost always almost always errors out

JoLo49 — Sun, 11 Sep 2022 17:04:15 GMT

Have had the same issue you are having with AARP purchases. I was escalated to second tier tech support with no solution. This is an issue on the AARP side, and tech support doesn't have a fix. This has been an on-going issue for at least a couple of years, and AARP is losing money when buyers can't complete their transaction.

Re: Buying cards almost always almost always errors out

StnicholasB224079 — Sun, 11 Sep 2022 20:21:58 GMT

Hi there! we're on a Carnival ship right now. the library is full of people who tried to buy one and nobody is able to get through. I tried to get one, and 3 other members of my party did too. None of us had any success. We saw a few others in our library trying to buy them and thinking it was the ships internet. It obviously is not, we tried in the city yesterday too and its broken with a land conneciton.

This is AARP and not us.

Re: Buying cards almost always almost always errors out

StnicholasB224079 — Mon, 12 Sep 2022 20:37:07 GMT

Another day. Another error. Still not working. Seems like AARP is clueless. I don't even have Allstate but I'm tempted to switch. This is kind of the sole reason I paid for a multi year membership with aarp lol

Re: Buying cards almost always almost always errors out

AARPJanelleM — Tue, 13 Sep 2022 12:18:45 GMT

Hi all! The AARP Rewards website has been experiencing intermittent issues and we are working to resolve this as soon as possible. Your concerns may be directly related to the site issues we have been having. Please try the site again later and let me know if the problem persists.

Re: Buying cards almost always almost always errors out

WendyH360141 — Wed, 14 Sep 2022 02:40:05 GMT

Are we able to call in and order by phone with our membership and credit card information?

Re: Buying cards almost always almost always errors out

AARPJanelleM — Wed, 14 Sep 2022 14:04:48 GMT

@WendyH360141 Good question, the AARP Rewards site is the only place that you can make AARP Rewards purchases. We cannot process these transactions over the phone.

Re: Buying cards almost always almost always errors out

GeraldL185063 — Sat, 17 Sep 2022 21:57:16 GMT

This is a recurring problem for everyone--can you please get this fixed?

Re: Buying cards almost always almost always errors out

AARPJanelleM — Tue, 20 Sep 2022 13:57:20 GMT

@GeraldL185063 Our team is diligently working to get the site issues resolved. We appreciate your patience and understanding while we get to the bottom of it.

Re: Buying cards almost always almost always errors out

StnicholasB224079 — Fri, 07 Oct 2022 19:24:06 GMT

Hi Janelle. is there any news on this? We're still getting errors.

Re: Buying cards almost always almost always errors out

AARPJanelleM — Mon, 10 Oct 2022 15:53:05 GMT

@StnicholasB224079 The site has been restored and is working properly. Let me know if you're having any issues.

Re: Buying cards almost always almost always errors out

KellytheBelly — Mon, 10 Oct 2022 17:07:02 GMT

Does this include videos? Because I have tried to watch many videos this morning, only to constantly receive 'sorry, no points this time.' I have to do quizzes, which I am running out, and that's not quite right to prevent me from getting my daily point allowance. Please advise. Thank you.

Re: Buying cards almost always almost always errors out

CarlosGG — Thu, 20 Oct 2022 16:12:35 GMT

I've tried everything, I made sure everything matches and I still continue to receive the same error, Chatting with a representatives is very frustrating, they keep telling you its your cards issue and they wont admit there's a much bigger issue, I challenge AARP to show us and prove us wrong, because there's a lot of users having the same issue. Please look into the real issue and solve it. I've made purchases before using the same card information and I didn't have a problem, but all the sudden I cant.

PLEASE HELP!!!