topic Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944 in Membership

Membership Gift Doesn't Work - Power Bank SKU #AARP42944

NathanNJ — Mon, 29 Sep 2025 23:34:36 GMT

Update - I found that the device came fully charged, and it didn't need to be charged up.

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Has anyone else received the Power Bank as the free membership gift - and did you get it working?

Mine does not work. The red light never comes on to indicate that it's charging. The instructions are no help.

Wondering if any of you out there have gotten this to work successfully?

I have tried Googling, calling AARP, and chatting with them. No one has any information on this particular item.

Thanks for any tips you can offer!

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

AARPConsumerCare — Fri, 18 Jul 2025 16:06:25 GMT

I understand how frustrating that must be, NathanNJ. Can you send us a private message with your name and mailing address, so we may locate your account to check the specific model you have? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

ChristopherS297796 — Sun, 31 Aug 2025 14:49:49 GMT

I am having the same problem. There is no red light that comes on when you plug it in to charge. However, I plugged it in to my cell phone and a blue light comes on and is charging my phone. I'm wondering if it came already charged. I am going to use it for a full charge and the try again.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

RichardS119434 — Wed, 03 Sep 2025 00:17:55 GMT

THERE ARE NO INSTRUCHONS ON HOW TO CONNECT MY PHONE TO POWER BACK UP PLEASE SEND ME INSTRUCTIONS ON HOW TO CONNECT MY PHONE TO POWER SOURCE

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

AARPConsumerCare — Wed, 03 Sep 2025 20:33:03 GMT

I'm sorry to hear you didn't receive the instructions for the power bank, @RichardS119434. Visit https://aarp.info/3epCObA to contact us by chat, text, or phone, so we may check on the instructions for you. Thanks for being a member! - Brandon C.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

gginsandiego — Sun, 21 Sep 2025 23:03:30 GMT

The instructions are not helpful. However, i've figured out how to get the red light charging. Have a spare part left over (micro to type c adapter) that I don't know what it's for or where it goes. But, the red light is flashing which according to the instructions, means it's charging. What I am supposed to do with it after that, is a bit of a mystery but once it's charged (i.e., red light stays on) I'll post an update. Don't think AARP realized most who received the "free" gift are over the age of 70. I'm 76. Husband, aged 80, gave it to me since he couldn't figure it out.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

p29971h — Mon, 29 Sep 2025 17:11:39 GMT

Mine does not work either. Directions are not the best

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

p29971h — Mon, 29 Sep 2025 17:12:03 GMT

That is what mine did

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

AARPConsumerCare — Mon, 29 Sep 2025 23:36:33 GMT

I'm sorry to hear you're having trouble with your power bank, @p29971h. Can you send us a private message with your name and mailing address, so we may locate your account and help you with the power bank? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also visit https://aarp.info/3epCObA to contact us by chat, text, or phone. - Brandon C.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

mf65063884 — Thu, 23 Oct 2025 16:56:16 GMT

Did you figure out how to charge up the bank itself? Where the instructions say to plug in..there seems to be nothing there to connect.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

zivaspoppa — Tue, 04 Nov 2025 17:16:00 GMT

Received mine yesterday. I agree, like most instructions from Asian sources, they were next to worthless. I did manage to figure out enough to use one of the adapters to fit my Android phone's charging port (type C), and the back (male) plug on the end of the black cable tucked in at one end. The LED lit up blue but the battery only took the phone up to 37% and quit. This morning I took the included white cable Type A to whatever type small connector and plugged that small one into the charging port on the side of the battery. The A size connector went into a 5-volt charging unit and plugged it into the wall (120 v ac). The led on the front lit up with an intermittent red light, which turned solid red once the charging finished. (about 6 hours) I went from being disgusted to being quit pleased with this unit.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

zivaspoppa — Tue, 04 Nov 2025 17:18:56 GMT

The only port that accepts a connector is the one on the side, For charging purposes.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

zivaspoppa — Tue, 04 Nov 2025 17:23:56 GMT

AARP should be thoughtful about it's audience and not offer items that have not been vetted by someone in our age group. Too many overseas companies give instruction writing to individuals who think they are good at English. But obviously, with so many companies failing in this, there is no one else who can actually confirm their skills.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

ccthirtyeight — Thu, 06 Nov 2025 07:08:13 GMT

AARP Power Bank Step by Step Visual Instructions.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

davidn336044 — Tue, 02 Dec 2025 23:13:59 GMT

Same here with my new charger. It will not charge, and the charging port will not hold a charging Micro-USB adapter. Very poorly made.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

davidn336044 — Tue, 02 Dec 2025 23:25:28 GMT

Zivaspoppa, you may have solved my problem with the charging. The instructions should have said to insert the Micro-USB into the side female socket to the RIGHT of the LED Charging Light. It's now blinking red and I assume charging. Will try out the phone charger tomorrow. Thanks, Zivaspoppa!

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

davidn336044 — Wed, 03 Dec 2025 15:14:48 GMT

You were correct zivaspoppa, that the charging port for the battery is located on the side of the unit, next to the hinge of the male plug cable. The instructions are confusing because the illustration show the unit upside down, so folks were looking for a port to the "left" of the LED light, which is actually where the micro adapter plug is stored. If you hold the unit like a playing card facing you, with the LED light near the top, then the instructions make sense. Happy to say this unit does work as designed.

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

davidn336044 — Sat, 06 Dec 2025 21:47:28 GMT

The power bank charged up (red blinking LED) in about 5 hours and then charged my cell phone completely in about 2-3 hours (blue solid LED). Very happy with this little power bank!

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

ThomasV401719 — Sat, 17 Jan 2026 19:50:28 GMT

Mine is an iPhone this doesn’t fit

Re: Membership Gift Doesn't Work - Power Bank SKU #AARP42944

JayE90143 — Tue, 27 Jan 2026 02:09:03 GMT

I have the same problem. Doesn’t fit iPhone!!! Ridiculous.