topic Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet in Membership

Unable to Add Updated/Renewed Membership Card to Apple Wallet

HuichuM544729 — Sat, 01 Mar 2025 22:18:32 GMT

i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

How can this issue be fixed? Thank you in advance for any help.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

SummerOnTheWay1 — Fri, 20 Mar 2026 01:34:56 GMT

📎 [Saturday 3/1/25] @HuichuM544729 , the AARP crew @AARPConsumerCare work weekdays 8am to 8pm ET. I am sure they will respond on Monday. Take care, Nicole 👵

[*** @HuichuM544729 wrote:
i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

How can this issue be fixed? Thank you in advance for any help. ***]

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

AARPConsumerCare — Mon, 03 Mar 2025 18:11:27 GMT

I'm sorry to hear you're having issues adding your membership card to your Apple Wallet, @HuichuM544729. Please send me a private message or reach out to one of our representatives via chat, text or phone: https://aarp.info/3epCObA - Diana G.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

m509356m — Wed, 23 Apr 2025 14:01:15 GMT

Having the same problem

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

cynthiam722433 — Wed, 23 Apr 2025 14:34:15 GMT

It's April 23 (almost 2 months after your post) and apparently it still hasn't been fixed. I have the expired card in my Apple wallet but unable to add my new card or update the old one. I click on "Add to Apple Wallet" and it does nothing. I'm so frustrated with t he constant issues on this site.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

AARPConsumerCare — Wed, 23 Apr 2025 17:56:31 GMT

m509356m I understand you're having trouble adding your card to Apple Wallet. Here is an article that can help - https://aarp.info/3wNUP9M - You can also access your digital card from the AARP Now mobile app, which you can download here - https://aarp.info/3npzJwS - Christy C.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

AARPConsumerCare — Wed, 23 Apr 2025 18:13:01 GMT

cynthiam722433 I understand how frustrating this is. We're here to help! Are you able to remove your expired card from the Apple Wallet, then try to add your new, updated card? You can find help with adding and removing your expired card here - https://aarp.info/3wNUP9M - In the meantime, you can access your digital membership card from the AARP Now app, which you can download here - https://aarp.info/3npzJwS - Christy C.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

BenjaminV337787 — Wed, 23 Apr 2025 18:42:16 GMT

I recently signed up for AARP and am unable to add my card to my apple wallet. Tried doing it from the website as well as the AARP App. Not working. AARP needs to fix the issue because I'm obviously not the only 1 who has this problem.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

BenjaminV337787 — Wed, 23 Apr 2025 18:44:22 GMT

followed the steps verbatim from https://aarp.info/3wNUP9M

and still does not work. AARP IT department needs to fix this glitch ASAP

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

AARPConsumerCare — Wed, 23 Apr 2025 21:48:31 GMT

Hi BenjaminV337787. We are currently experiencing an issue with adding the AARP membership card to Apple Wallet. We are working to resolve the issue and ask that you try again later. I apologize for the inconvenience. - Brandon C.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

EricN999655 — Thu, 15 May 2025 03:09:42 GMT

The problem with adding digital card on iOS still not fixed. Seems DOGE has removed anyone capable of this work at AARP!!!

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

RobinR646141 — Sat, 14 Jun 2025 14:42:57 GMT

I installed the Firefox browser on my iphone and that worked to add the card. I then uninstalled Firefox.

The Safari browser and the AARP Now app both failed to add the card. I suspect the developers are using Firefox as their base case and probably not verifying that it works by other apps. (FYI using latest of all SW as of 6/14/25).

This has been a problem for at least 6 months, maybe more. AARP needs to get their developers (subcontract?) to fix this. This is an important feature.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

EricN999655 — Fri, 11 Jul 2025 16:23:58 GMT

I found on Redit that Firefox browser allows the addition of AARP membership card to Apple Wallet as also suggested by RobinR646141 in this thread. No other browser nor the AARP Now app will work.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

DawnM433175 — Sun, 09 Nov 2025 10:55:43 GMT

I have had no luck adding with website or app in any browser. Is there a target for this to be fixed.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

AARPConsumerCare — Mon, 10 Nov 2025 19:39:25 GMT

I'm sorry to hear you're having trouble adding your membership card to your Apple Wallet, @DawnM433175. Please follow the steps in our article: https://aarp.info/3wNUP9M For further assistance, please reach out in a private message. - Diana G.

Re: Unable to Add Updated/Renewed Membership Card to Apple Wallet

cynthiam722433 — Wed, 07 Jan 2026 14:38:02 GMT

I have the same issue. The problem is not mine. The "Add to Apple Wallet" button on the phone app simply does not work. Now when I open my card on the phone app, that button is missing (not that it ever worked). It now says "View in Wallet" but it's not in my wallet. So many problems with your website and app. Took me FOUR attempts to login this morning. Again, not my issue. I changed my account from digital so now you can mail me a physical card. Maybe try to find some new people to maintain your website?