topic Time in Receiving Gift Card Redemption ?? in Membership

Time in Receiving Gift Card Redemption ??

judcor — Thu, 14 Aug 2025 14:01:19 GMT

hi, yesterday I redeemed the 16K in points to obtain the $5 Home Depot card, my account balance was reduced but I have yet to receive the gift card. Usually it takes seconds or just a few mins to receive but still nothing. Wondering if anyone else has been experiencing this lag as well? Yes, I have been checking my "spam" folder as well. Nothing

Re: Time in Receiving Gift Card Redemption ??

AARPConsumerCare — Thu, 14 Aug 2025 15:45:20 GMT

Hi @judcor, I'm sorry to hear you didn't receive your gift card. I can understand your concern. The Digital Rewards are usually delivered within 24 hours. It is mentioned on the Terms and Conditions here: https://www.aarp.org/about-aarp/rewards-terms-and-conditions?cmp=SNO-LITHIUM---&socialid=17887399483

For further assistance, please reach out in a private message, chat, text or call us: https://aarp.info/3epCObA so that we can check on your gift card. Thank you. - Diana G.

Re: Time in Receiving Gift Card Redemption ??

HokiePoq — Thu, 14 Aug 2025 21:49:05 GMT

@AARPConsumerCare I did not receive mine, either. Usually they come right away, occasionally a few hours. But 24 hours is up on this one. Please check into this as it seems multiple people are having the same problem. Thanks in advance.

Re: Time in Receiving Gift Card Redemption ??

AARPConsumerCare — Fri, 15 Aug 2025 15:17:27 GMT

Thank you for letting us know about this, @HokiePoq. I see how frustrating this can be. I've sent you a private message to take a look at your purchase. - Diana G.

Re: Time in Receiving Gift Card Redemption ??

RichardB815971 — Fri, 15 Aug 2025 16:03:36 GMT

I clicked on the link to the private message and got a "not available" message. I do appreciate your help. Several years ago something similar happened. My points were restored but the redemption lost and not restored so I could get something else. I would really like the gift card. Diana, could you resend the private message, please?

Re: Time in Receiving Gift Card Redemption ??

RichardB815971 — Fri, 15 Aug 2025 17:05:37 GMT

@AARPConsumerCare Just received it!!! Thanks so much.