topic Re: STILL NO REMEDY with TECH ISSUES!! all month now!! in Membership

STILL NO REMEDY with TECH ISSUES!! all month now!!

RubyB124195 — Sun, 27 Apr 2025 16:44:43 GMT

I left a post about this and then I reached out via chat back on April 17th- got the transcript - as I explained to the agent I havent been able to redeem points, enter sweepstakes or play the I/W's since the beginning of April 2025!!! I pointed this out to the family member who added me as a secondary, he even left a post about it. Well I told him he's crazy to ever renew this paid membership because clearly not getting money's worth. NOw with only 4 days left in the month to enter giveaways or play the IW's I still can't because I keep getting the same error message - ARE YOU GOING TO HELP OR NOT??

Re: STILL NO REMEDY with TECH ISSUES!! all month now!!

AARPConsumerCare — Mon, 28 Apr 2025 19:55:41 GMT

I'm sorry to hear that you have not been able to redeem your points, @RubyB124195. We are here to help! Please send us a private message so that we can take a look into your account. This article will provide instructions on how to enable the private messages https://aarp.info/47hWcl7. ~Corinna D.

Re: STILL NO REMEDY with TECH ISSUES!! all month now!!

RubyB124195 — Wed, 30 Apr 2025 13:22:03 GMT

I have seen that article several times and as I explained to the chat rep, under Preferences there IS NO option to do anything with "private message" nothing is shown! So this doesnt help me AT ALL This is a tech problem and they were supposedly to be notified about it over 10 days ago! still no solution!

Re: STILL NO REMEDY with TECH ISSUES!! all month now!!

AARPConsumerCare — Fri, 02 May 2025 20:01:15 GMT

I'm sorry that you don't have the option to enable your private messages, @RubyB124195. Please send us a message through the http://AARP.org?cmp=SNO-LITHIUM---&socialid=16847513709 website. This article will have other options on how to contact us as well https://aarp.info/3epCObA. ~Corinna D.