topic Re: Confusing email about renewal in Membership

Confusing email about renewal

DaveR544977 — Fri, 31 Jan 2025 15:41:13 GMT

Just got a renewal notice via email but it is confusing me. Near the beginning of the message it states

"...automatically renew and unless you contact AARP to cancel before your next payment date of March 12, 2025, your Credit Card will be charged $20 for your next 24 months of membership"

Then further down the message it says "NOTE: Your membership will continue to renew, and unless you contact AARP to cancel before March 12, 2026, your Credit Card ending in **** will be charged $20 for your next 12 months of membership. Your membership will continue to renew for successive one-year terms until canceled.

So am I renewing for 12 months or 24 months?

Re: Confusing email about renewal

AARPConsumerCare — Fri, 31 Jan 2025 16:29:03 GMT

Thank you for reaching out DaveR544977. I would need to get your account pulled up in order to verify how your membership will be renewed. Please send me a private message with your name and full mailing address, so I can look into your account. This article will provide you instructions on how to enable private messaging; https://aarp.info/47hWcl7

-Cheryl B

Re: Confusing email about renewal

DaveR544977 — Fri, 31 Jan 2025 21:03:02 GMT

I was able to get to My Settings and then Preferences, but there is no tab for Private Messenger.

Re: Confusing email about renewal

AARPConsumerCare — Fri, 31 Jan 2025 22:55:50 GMT

Ok, please go to ; https://help.aarp.org/s/?intcmp=AE-HP-HDR-HELP&cmp=SNO-LITHIUM---&socialid=16005232426 and click on the red chat icon on the bottom right to start a chat.

Re: Confusing email about renewal

DaveR544977 — Sat, 01 Feb 2025 02:55:10 GMT

Thanks for trying to help. Tried the chat system but nobody home but some chatbot that offered nothing new. You'd think a website geared toward seniors would be WAY MORE intuitive to navigate and set up. I'm struggling to see the value in continuing my AARP membership.

Re: Confusing email about renewal

AARPConsumerCare — Mon, 03 Feb 2025 14:06:17 GMT

I am sorry we were not here to assist you.

AARP's customer service team is available Monday through Friday, from 8 a.m. to 8 p.m. ET. You may also call us at 1-888-687-2277 -Cheryl B

Re: Confusing email about renewal

nb1809 — Fri, 21 Feb 2025 22:46:10 GMT

I came here to see if I could find an answer to the exact same question. I noticed that in the email as well, is it 12 month or 24 month renewal for the $20 being charged with the auto renew? Did you ever get a good answer to this question?

Re: Confusing email about renewal

AARPConsumerCare — Mon, 24 Feb 2025 14:53:03 GMT

Hi @nb1809, thank you for reaching out. When you enroll in automatic renewal, your membership will automatically renew for 1 year, currently $20. For further information, please send me a private message, or reach out via chat, text or phone: https://aarp.info/3epCObA - Diana G.

Re: Confusing email about renewal

DaveR544977 — Wed, 05 Mar 2025 14:39:47 GMT

No, I never did get this resolved. All I got was some run around instructions about sending private messages that didn't work. Got another renewal email today with the exact same ambiguous wording. I'll probably let my membership lapse since I don't really get a lot out of it anyway.

Re: Confusing email about renewal

AARPConsumerCare — Wed, 05 Mar 2025 18:47:45 GMT

DaveR544977 I'm sorry to learn you're having trouble with reaching us. I'm happy to share you can contact us via phone, chat, or text message! You can click the following link for how to reach us. - https://aarp.info/3epCObA - Christy C.