topic Re: You haven't finished customizing your AARP membership in General Help

You haven't finished customizing your AARP membership

JohnD261996 — Fri, 21 Nov 2025 13:44:00 GMT

I keep getting emails saying "You haven't finished customizing your AARP membership".

How do I make them stop?

Re: You haven't finished customizing your AARP membership

AARPConsumerCare — Fri, 21 Nov 2025 14:42:41 GMT

I can understand your concern, @JohnD26199. Please reach out in a private message to take a look at the email you received.

You may need to enable your private messages first. Check our article for the instructions: https://aarp.info/47hWcl7 - Diana G.

Re: You haven't finished customizing your AARP membership

poppy89 — Sat, 22 Nov 2025 03:58:19 GMT

I've been getting the same email. It is probably a scam. I clicked on the link that you were given and it wants you to sign up to be able to send private messages ( not at all related to stopping the emails). ????

Re: You haven't finished customizing your AARP membership

JohnD261996 — Sun, 23 Nov 2025 14:56:03 GMT

There is no "private messages tab" in "preferences.".

Re: You haven't finished customizing your AARP membership

AARPConsumerCare — Mon, 24 Nov 2025 14:50:43 GMT

No worries, @JohnD261996. If you do not have the private messages tab, please reach out to us via chat, text or phone. Here's how: https://aarp.info/3epCObA - Diana G.

Re: You haven't finished customizing your AARP membership

AARPConsumerCare — Mon, 24 Nov 2025 18:39:03 GMT

@poppy89 I'm happy to share more info. You do have to log in or sign up for an AARP Online Account in order to send private messages in the AARP Online Community. If you do not see the option to enable private messaging after logging into your account, please get in touch with us via phone, chat, or text here - https://aarp.info/3epCObA - so we can help with the email you received. - Christy C.