topic Unable to access Rewards in General Help

Unable to access Rewards

Wheresthebeef — Thu, 23 Oct 2025 12:30:30 GMT

This morning, when trying to access Rewards I received a message asking for a phone number for 2-factor confirmation and stating that it was voluntary. I declined and was sent to a general Rewards description page. There was no way provided to access Earn or Redeem.

Anyone else having this problem?

Re: Unable to access Rewards

JudyS250129 — Thu, 23 Oct 2025 14:48:02 GMT

Yes for several days.

Re: Unable to access Rewards

AARPConsumerCare — Thu, 23 Oct 2025 15:38:48 GMT

I'm sorry to hear you're having trouble accessing the AARP Rewards page, @Wheresthebeef. Can you include this information in your private message to us, so we can look into that as well? Thanks for letting us know. - Brandon C.

Re: Unable to access Rewards

Wheresthebeef — Fri, 24 Oct 2025 00:08:47 GMT

Brandon C. was extremely helpful in resolving this issue for me.

For whatever reason, the phone number on my account was blank. Once I added that this problem went away.