Contacting Customer Support off hours - need email address or web form

j856369v — Sun, 19 Oct 2025 18:57:02 GMT

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day. The BOTs say that I should be able to send a message to a live agent now via email or the website. But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website. The website has now info. Aargh. Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?

Re: Contacting Customer Support off hours - need email address or web form

AARPConsumerCare — Wed, 22 Oct 2025 23:54:40 GMT

I apologize for any frustration this has caused, @j856369v. While we don't have a monitored email box you can send us a private message at any time, and we will be available to respond back to that message Monday - Friday 8:00am - 8:00pm ET. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

topic Re: Contacting Customer Support off hours - need email address or web form in General Help

Contacting Customer Support off hours - need email address or web form

Re: Contacting Customer Support off hours - need email address or web form