topic Re: Unable to setup Private Messaging in General Help

Unable to setup Private Messaging

BruceM6193 — Sat, 16 Nov 2024 18:52:37 GMT

The instructions are to go to My Settings/Preferences/Private Messenger tab to turn on private messaging. Following the instructions, I do not get the Private Messenger tab to be able to turn on.

How can I rectify this?

Re: Unable to setup Private Messaging

AARPConsumerCare — Mon, 18 Nov 2024 22:39:26 GMT

BruceM6193 I'm so sorry you're not getting the option to enable private messaging. You can contact us via chat by clicking the following link https://aarp.info/2ThqJxO then clicking to chat. We'd like to help get this issue taken care of right away. - Christy C.

Re: Unable to setup Private Messaging

KallC765857 — Mon, 06 Oct 2025 13:26:07 GMT

I ran into that once and it turned out the forum admin had disabled private messaging site-wide, so the tab never showed up no matter what I did. Might be worth checking with them before pulling your hair out. I’ve had a similar thing at work where our sip trunk provider made setup smooth and reliable, but only after certain features were activated—so it could just be a setting that needs turning on here too.

Re: Unable to setup Private Messaging

GailL1 — Tue, 30 Sep 2025 14:03:39 GMT

Good to know - but now I wonder if this is the solution, why the AARP Customer Care folks just didn’t answer people about this solution - which does seem appropriate. OH, Well - maybe it is a relatively new fix and now we know in case somebody else has the same problem. Thank you for posting this, @KallC765857.