topic Unable to login to streaming app via phone in General Help https://community.aarp.org/t5/General-Help/Unable-to-login-to-streaming-app-via-phone/m-p/2627105#M9720 <P>I have tried and tried and tried to login to the mobile app so that I can watch the documentary tonight. I have a Samsung Galaxay phone with the latest updates, running Android. I click login, enter my email, click, enter my password, click and all I get is a Chrome page with a stuck spinner.</P><P>&nbsp;</P><P>I have cleared my cache, deleted the cookies, several times, restarted my phone, several times. I even restarted my internet router! And same, no change.</P> Wed, 17 Sep 2025 16:09:06 GMT c87888d 2025-09-17T16:09:06Z Unable to login to streaming app via phone https://community.aarp.org/t5/General-Help/Unable-to-login-to-streaming-app-via-phone/m-p/2627105#M9720 <P>I have tried and tried and tried to login to the mobile app so that I can watch the documentary tonight. I have a Samsung Galaxay phone with the latest updates, running Android. I click login, enter my email, click, enter my password, click and all I get is a Chrome page with a stuck spinner.</P><P>&nbsp;</P><P>I have cleared my cache, deleted the cookies, several times, restarted my phone, several times. I even restarted my internet router! And same, no change.</P> Wed, 17 Sep 2025 16:09:06 GMT https://community.aarp.org/t5/General-Help/Unable-to-login-to-streaming-app-via-phone/m-p/2627105#M9720 c87888d 2025-09-17T16:09:06Z Re: Unable to login to streaming app via phone https://community.aarp.org/t5/General-Help/Unable-to-login-to-streaming-app-via-phone/m-p/2627122#M9721 <HTML><HEAD></HEAD><BODY><P dir="auto" style="margin: 0;"><A title="c87888d:I have tried and tried and tri" href="https://aarpconsumercare.lightning.force.com/lightning/r/a1fa7000002oYYPAA2/view" target="_blank" rel="noopener noreferrer" data-refid="recordId" data-special-link="true" data-navigable="true" data-ownerid="41:31024;a" data-recordid="a1fa7000002oYYPAA2" data-aura-rendered-by="52:31024;a" data-aura-class="forceOutputLookup">c87888d</A> I'm so sorry to hear you're having trouble getting logged in with the mobile app. Please send us a private message, so we can work on this with you. You may also try deleting and redownloading the app. If you haven't yet enabled private messaging, you can find the instructions here -&nbsp;<A href="https://aarp.info/47hWcl7" target="_blank" rel="noopener">https://aarp.info/47hWcl7</A> - Christy C.&nbsp;</P></BODY></HTML> Wed, 17 Sep 2025 17:52:15 GMT https://community.aarp.org/t5/General-Help/Unable-to-login-to-streaming-app-via-phone/m-p/2627122#M9721 AARPConsumerCare 2025-09-17T17:52:15Z