topic Re: Portable Power Battery Welcome Gift not usable in General Help

Portable Power Battery Welcome Gift not usable

RonaldP307303 — Tue, 12 Aug 2025 20:18:45 GMT

I received the free gift portable power battery and was able to charge it with the included charging cable. There is no way to use it to charge either a iPhone or android phone with the 2 other adapters included. The instructions are garbage... Neither of the included phone adapters will fit into the power outlet on the side of the unit also used for charging it. The adapters also will not work with any of my phone cables either for the iPhone 12 or iPhone 16 Pro. The only cable that will fit into the female side port is the included cable with the USB end. The included adapters will not fit anything.

It there is a secret to making this work someone please send me the instructions otherwise this is just another useless "gift".

Re: Portable Power Battery Welcome Gift not usable

SummerOnTheWay1 — Fri, 13 Mar 2026 14:47:22 GMT

📎 AARP @AARPConsumerCare , can you "help" Ronald @RonaldP307303 ? Thanks, Nicole!

➡️[*** RONALD

@RonaldP307303 wrote:
I received the free gift portable power battery and was able to charge it with the included charging cable. There is no way to use it to charge either a iPhone or android phone with the 2 other adapters included. The instructions are garbage... Neither of the included phone adapters will fit into the power outlet on the side of the unit also used for charging it. The adapters also will not work with any of my phone cables either for the iPhone 12 or iPhone 16 Pro. The only cable that will fit into the female side port is the included cable with the USB end. The included adapters will not fit anything.

It there is a secret to making this work someone please send me the instructions otherwise this is just another useless "gift".

Re: Portable Power Battery Welcome Gift not usable

AARPConsumerCare — Wed, 13 Aug 2025 13:02:44 GMT

Thank you for your membership, @RonaldP307303. I'm sorry to hear you're having trouble with your gift. Please reach out in a private message, chat, text or call us at your earliest convenience so that we can take a look into this with you. Here is our contact information: https://aarp.info/3epCObA - Diana G.

Re: Portable Power Battery Welcome Gift not usable

RichardT794372 — Fri, 31 Oct 2025 18:45:41 GMT

I just got one and it has the same problem. The plugs don't fit, the instructions are not clear at all and it will not even fit a brand new high end android Motorola phone. Just fyi I'm not a technophobe I've worked in IT for many years and this is just plain confounding. Agree with the above this is pretty much useless. Thanks. rtownley

Re: Portable Power Battery Welcome Gift not usable

AARPConsumerCare — Fri, 31 Oct 2025 23:49:28 GMT

I'm sorry to hear you're having trouble using your power bank, @RichardT794372. Send us a private message or visit https://aarp.info/3epCObA to contact us by chat, text, or phone, and we'd be happy to help you with your power bank. - Brandon C.