topic Re: Rewards in General Help

Rewards

MichaelS544000 — Tue, 24 Jun 2025 17:44:18 GMT

I have been getting the same error message whether trying to earn or redeem rewards - either try later or login again - neither works. This all started when I renewed membership. Anyone else have issues? It's frustrating and makes me want to ask for my membership money back.

Re: Rewards

AARPConsumerCare — Tue, 24 Jun 2025 20:02:38 GMT

I can understand your frustration, @MichaelS544000. I tried to send you a private message to take a look into this with you, but it didn't go through. Please check this article to enable your private messages: https://aarp.info/47hWcl7 or reach out to one of our representatives through another channel (chat, text or phone):https://aarp.info/3epCObA Thank you. - Diana G.

Re: Rewards

EllenB948639 — Tue, 24 Jun 2025 22:38:50 GMT

I'm having the same problem! I get an error message.

Re: Rewards

AARPConsumerCare — Wed, 25 Jun 2025 13:18:29 GMT

Hi @EllenB948639, I'm sorry to hear you're also receiving an error on the AARP Rewards site. Please send us a private message, you may need to enable your private messages first, here's how: https://aarp.info/47hWcl7 Or reach out via text, chat or call us and one of our representatives can take a look into this with you: https://aarp.info/3epCObA - Diana G.

Re: Rewards

RiverBoatAndrew — Thu, 26 Jun 2025 22:48:02 GMT

I don't know ANYONE who has been able to enable private messages! The option DOESN'T exist.

Re: Rewards

lk6694 — Fri, 27 Jun 2025 13:24:06 GMT

Same error message for me too. Can't be the computer, my wife uses the same one and has no issues. I have two gift cards that I paid for and never rec'd either.

Re: Rewards

AARPConsumerCare — Fri, 27 Jun 2025 15:38:52 GMT

Hi lk6694. I understand how frustrating error messages can be. Can you send us a private message with your name and mailing address, so we may locate your AARP Rewards account to check on the error and the gift cards you haven't received yet? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. Thanks for being part of AARP Rewards. - Brandon C.

Re: Rewards

Dlite315131 — Fri, 27 Jun 2025 18:28:34 GMT

You know private message feature doesn't work for everyone and the chat function is horrible. And don't send me the link to "fix the private message function" as that option to enable is completely missing in the settings and options menu. I frankly don't believe they actually opened the ticket they said for this exact issue I reported over a week ago. NO RESPONSE. The one chat guy flat out lied to me and said it was a traffic to the site issue and proceeded to cancel my ticket. Next day after numerous disconnects from Chat finally got someone who said they opened a ticket. Yesterday over 5 minutes arguing with a different chat person who couldn't find my account (um had for well over a year and have points - get your emails and "opened a ticket" last week.). He then also proceeded to lie and tell me it's because my address wasn't on file. Looked it up sure was. You need to actually work on solving these issues instead of adding more features. The entire rewards things need fixing. About 5% of the videos don't link to an actual video another 5+% NEVER credit the points.

Re: Rewards

RiverBoatAndrew — Fri, 27 Jun 2025 18:32:36 GMT

I absolutely agree! Their usual response... "I'll open a ticket" or " Send me a private message," or "I'll escalate your ticket" ... PATHETIC!