topic Re: Unable to redeem points in General Help

Unable to redeem points

JillC256924 — Fri, 09 May 2025 19:36:02 GMT

Every time I try to redeem points - or use them for a sweepstakes, I get this message;

"Unable to process your redemption request"

I was told to empty my cache, which I did, but it didn't fix the problem. It's been going on for a few months now.

Re: Unable to redeem points

AARPConsumerCare — Fri, 09 May 2025 21:59:54 GMT

I understand how frustrating it can be not to be able to redeem the points you have worked so hard to earn, @JillC256924. I would like to take a look at your AARP Rewards account and see what's happening. When you get a moment, please send me a DM with your full name, mailing address and the email associated with your account, so I can take a look into it. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R.

Re: Unable to redeem points

JillC256924 — Sun, 11 May 2025 15:01:41 GMT

I tried to activate private messages and I got "Access Denied - You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

I am a member and my membership profile says it is good until 2027.

Re: Unable to redeem points

rdcinder — Mon, 12 May 2025 01:22:28 GMT

I feel your pain! I always get this message "Oops! An error occurred. Please refresh your browser to get back on track." I have also tried to contact AARP about this. As of today I am still having the same issues. Today I was faced with a different issue. I brought a 25% off Ground Pat'i printable coupon to the location printed on the coupon and was denied usage. The waitress told me I could not use this coupon so I asked to speak to the manager who told me they donot accept any coupons. So yes I feel your pain

Re: Unable to redeem points

AARPConsumerCare — Mon, 12 May 2025 15:46:10 GMT

Oh no, @JillC256924, I'm so sorry about that. Let's try chatting with us. Please click the Chat icon at the bottom right of your screen to chat with an agent who will be happy to take a look at your account and check why you are unable to redeem your points. Thank you. - Daniela R.

Re: Unable to redeem points

AARPConsumerCare — Tue, 13 May 2025 16:35:10 GMT

Hi rdcinder. I understand how frustrating it is when you receive an error message. Can you send us a private message with your name and mailing address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us by chat and phone. Visit https://aarp.info/3ep07lD for our contact information. - Brandon C.

Re: Unable to redeem points

robboyle1964 — Wed, 19 Nov 2025 19:38:41 GMT

Hello. Hoping you can help me out. I can't redeem my points for any of the rewards. It gives me a message that it unable to process the request. I also can't purchase any of the gift cards. Alos tells me that there is a problem with the transaction. Been happening for many months. I reported it on 10/ 23 /25 by calling it in and on the chat line. I was told to allow 10 business days for someone to get back to me. Its been almost a month now and no one has responded. I have called again to follow up and all they say iis that is was escalated to a specialist and now they can't tell me when someone will contact me. I really needed to make some gift card purchases and use my points before they expire but am unable and I can't get anyone to respond back on what needs to be done to resolve it. Thanks.

Re: Unable to redeem points

AARPConsumerCare — Wed, 19 Nov 2025 19:53:17 GMT

@robboyle I'd like to check on your AARP Rewards account and the status of the investigation. Please send us a private message, so we can gather some more information. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Unable to redeem points

Wheresthebeef — Fri, 21 Nov 2025 14:44:36 GMT

I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanation as to what the issue is. No estimate as to when it will get resolved. I hope your luck is better than mine.