topic Re: Error Changing Community Username in General Help

Error Changing Community Username

ChuckJ397535 — Thu, 24 Apr 2025 17:08:02 GMT

When I went to change my community username, I got an error message "Something went wrong, please try again later". However, when returning to may account page, it had the new community username. When I click the link "Community Profile" it takes me to a page with an error "An Unexpected Error has occurred"

Is the Community Profile currently down, or have I messed something up?

Re: Error Changing Community Username

AARPConsumerCare — Thu, 24 Apr 2025 19:05:18 GMT

Hi ChuckJ397535, I understand how that may cause concern receiving an error message after updating your community username. Generally, you will receive that error when there is a temporary glitch in the system. Refreshing the page usually solves the issue. -Tiffanie S.

Re: Error Changing Community Username

ChuckJ397535 — Thu, 24 Apr 2025 19:47:53 GMT

Thanks for the suggestion @AARPConsumerCare Unfortunately even after doing an "Empty Cache and Hard Reload" on all the related pages, including the Account Details page with the "Community Profile" link (https://secure.aarp.org/account/editaccount) and the Online Community page (https://community.aarp.org/) I still get the error when clicking the Community Profile link. Oh well.