topic Re: Staying Sharp Games Inaccessible in General Help

Staying Sharp Games Inaccessible

rosiera — Thu, 10 Apr 2025 12:08:59 GMT

When I try to get into the Split Words game in Staying Sharp, I keep getting a message to sign in or sign up. I am already signed in and my membership is good until the end of June. I suspect this is a part of AARP's effort to get everyone re-upping their subscription early and switching to automatic renewal, which I find discouraging. Interestingly, I was able to get into some of the other Staying Sharp games without a problem.

Can someone please resolve the problem of accessing the Split Words game on Staying Sharp?

Re: Staying Sharp Games Inaccessible

AARPConsumerCare — Thu, 10 Apr 2025 15:50:25 GMT

Thank you for reaching out, @rosiera. I can understand how frustrating this can be. I've sent you a private message. - Diana G.

Re: Staying Sharp Games Inaccessible

CynthiaE960769 — Thu, 10 Apr 2025 21:52:32 GMT

i had the same situation as you when i tried to play 1 auto reward next to aarp report when trying to re-enter

Re: Staying Sharp Games Inaccessible

AARPConsumerCare — Thu, 10 Apr 2025 22:46:18 GMT

Hi CynthiaE960769. If you're having trouble playing one of our games you can reach out to us through our online chat option by clicking the chat bubble on the right side of the page, and we'd be happy to help you. Check out our article https://aarp.info/3epAstc for basic troubleshooting for the online games. Hope that helps! - Brandon C.

Re: Staying Sharp Games Inaccessible

JaniceP747084 — Thu, 10 Apr 2025 22:47:37 GMT

Having the same problem all day too

Re: Staying Sharp Games Inaccessible

JaniceP747084 — Thu, 10 Apr 2025 22:55:39 GMT

Staying Sharp daily Puzzle not working all day=get the same message as above

Re: Staying Sharp Games Inaccessible

AARPConsumerCare — Fri, 11 Apr 2025 12:16:11 GMT

JaniceP747084 We'd like to gather some additional information about the trouble you're having. I have sent you a private message, so we can work on this. - Christy C.

Re: Staying Sharp Games Inaccessible

CindyY354896 — Sat, 12 Apr 2025 04:47:04 GMT

I've been having the same issue for 3 days. Sign in to Member Only games, rotates to sign in. This is very, very annoying.

Re: Staying Sharp Games Inaccessible

rosiera — Sat, 12 Apr 2025 19:00:28 GMT

Seeing all the other people who had this issue, it appears to me to be a systemwide issue, not an issue requiring clearing a cache/cookies or updating browsers. This site should be managed in a way that makes it accessible. Additionally, I shouldn't have to give out my name, address, and email information to get help with this. I am finding the AARP site increasingly poorly maintained. I am quite frustrated!

Re: Staying Sharp Games Inaccessible

AARPConsumerCare — Mon, 14 Apr 2025 15:09:28 GMT

I can understand how frustrating this is, @CindyY354896. Please send me a private message to take a look at this issue with you. You may need to enable your private messages first, please check this article: https://aarp.info/47hWcl7 - Diana G.

Re: Staying Sharp Games Inaccessible

sail160 — Mon, 14 Apr 2025 16:39:25 GMT

It's the 14th now and the problem persists. I hope someone provides an update soon.

Re: Staying Sharp Games Inaccessible

CarolynR392885 — Mon, 14 Apr 2025 16:44:55 GMT

I am having the same issue since last week.

Re: Staying Sharp Games Inaccessible

sail160 — Mon, 14 Apr 2025 19:00:09 GMT

THANKS! It's all fixed now. 😁

Re: Staying Sharp Games Inaccessible

AARPConsumerCare — Tue, 15 Apr 2025 15:29:22 GMT

Hi @CarolynR392885, I'm sorry to hear you're having issues with the Staying Sharp games. Please send me a private message to take a look into this. You may need to enable your private messages first, here's how: https://aarp.info/47hWcl7 - Diana G.