topic Re: Daily Crossword problems in General Help

Daily Crossword problems

TerriT949175 — Thu, 16 Jan 2025 10:44:51 GMT

For days now, the Daily Crossword isn’t saving and showing monthly progress. It also doesn’t display correctly, with the bottom portion of the crossword covered by the keyboard. I have checked and am logged in. I am using safari browser and have restarted my IPad. This seems to be an issue on your end, as I see many others are having this issue.

Re: Daily Crossword problems

AARPConsumerCare — Thu, 16 Jan 2025 16:00:48 GMT

@TerriT949174 I'm so sorry you're having trouble. I'm happy to help, so please reach out in a private message, and we can trouble shoot the issue together. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 Take care. Jodee R.

Re: Daily Crossword problems

MikeD962326 — Fri, 17 Jan 2025 19:25:34 GMT

Me too, did AARP ConsumerCare fix your issue?

Re: Daily Crossword problems

DonaldD407732 — Sun, 19 Jan 2025 19:26:20 GMT

Me too

Re: Daily Crossword problems

lb25428112 — Mon, 20 Jan 2025 14:47:31 GMT

I too have this issue, and as of 1/20/25 it has not been resolved.

Re: Daily Crossword problems

AARPConsumerCare — Tue, 21 Jan 2025 23:58:37 GMT

@lb25428112, I can understand your frustration. I'm sorry to hear you had issues with the Daily Crossword. Are you still getting that message? Please send me a private message to take a look into this. Thank you! - Diana G.

Re: Daily Crossword problems

lb25428112 — Mon, 27 Jan 2025 14:53:34 GMT

Is this issue being addressed on your end? It continues to be a problem with the daily crossword puzzle. When the puzzle month opens, the calendar shows that no puzzle have been played. After tapping on today’s date the bottom line of the puzzle si blocked by the keyboard. This has been an ongoing problem since the beginning of the year.

Re: Daily Crossword problems

AARPConsumerCare — Tue, 28 Jan 2025 00:02:29 GMT

@lb25428112, I can see how frustrating this is. I would like to take a look at your AARP Rewards account. Please send me a private message. You can reach out to us via chat, phone or text: https://aarp.info/3epCObA Thank you! - Diana G.

Re: Daily Crossword problems

Pam29bhmp — Fri, 07 Feb 2025 11:51:25 GMT

Hello Diane and AARPConsumerCare,
I also have had the same issue with the Daily Crossword for over a month now. The bottom row of the crossword is covered by a screen keyboard and I lose all my game history. I contacted Akadium Support and they fixed the problem for their users except for the AARP ones. They said the problem is due to the AARP website and banner, Please advise. Thank you!

Re: Daily Crossword problems

AARPConsumerCare — Fri, 07 Feb 2025 16:02:44 GMT

Pam29bhmp Thanks so much for providing details about the issue with Daily Crossword. We'd like the opportunity to work on this with you. Please send us a private message, so we can get to work! If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Daily Crossword problems

TerriT949175 — Sat, 08 Feb 2025 11:56:20 GMT

I have been trying to access private messaging but I see no tab for this.

Re: Daily Crossword problems

TerriT949175 — Sat, 08 Feb 2025 11:56:53 GMT

There is no tab for private messaging

Re: Daily Crossword problems

Pam29bhmp — Sat, 08 Feb 2025 14:11:38 GMT

Christy, The private messaging tab is not there. Is there an email address for AARP Customer Care? Thank you.

Re: Daily Crossword problems

TerriT949175 — Sun, 09 Feb 2025 12:03:23 GMT

Re: Daily Crossword problems

TerriT949175 — Sun, 09 Feb 2025 12:04:16 GMT

No private message capability. The tab is not there

Re: Daily Crossword problems

TerriT949175 — Sun, 09 Feb 2025 12:04:51 GMT

There is no way to private message. Tab is missing

Re: Daily Crossword problems

TerriT949175 — Sun, 09 Feb 2025 12:05:46 GMT

Same with me! So frustrating. I have received no help.

Re: Daily Crossword problems

AARPConsumerCare — Mon, 10 Feb 2025 14:17:32 GMT

Pam29bhmp There are multiple ways you can connect with us. You can find what works best for you at the following link - https://aarp.info/3epCObA - Christy C.

Re: Daily Crossword problems

AARPConsumerCare — Mon, 10 Feb 2025 18:37:48 GMT

I'm sorry to hear you're missing the tab, @TerriT949175. I can see how frustrating this can be. Please reach out via chat, text or phone instead: https://aarp.info/3epCObA - Diana G.

Re: Daily Crossword problems

TerriT949175 — Mon, 10 Feb 2025 18:42:17 GMT

I spoke with someone this morning by phone. She wrote up the report and sent to IT.