topic Re: ANOTHER Missing Instant Win $10 Home Depot gift card in General Help

ANOTHER Missing Instant Win $10 Home Depot gift card

RiverBoatAndrew — Sun, 06 Apr 2025 16:51:20 GMT

I won a Home Depot $10 gift card yesterday and I never received the confirmation email! Going through the posts here in the community posts, it looks like this is a common problem. I checked my spam email and it's NOT there either. I had this same issue about a year ago and it took over a month of "escalating" my case by customer service and a dozen efforts to contact AARP customer service before I ever received my gift card! I hope I don't have to go through this again to get my gift card, if so, it's NOT worth the effort! Anyone else having the same PROBLEM?

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

shamit — Sun, 06 Apr 2025 18:58:38 GMT

I am probably going to have the same problem but with a different gift card. I won a $10 Walmart card early this morning. Haven't received the email yet. Had this happen before also. That time after I posted on here I received the card after 3 days. But I am not counting on it. This site has so many problems, for oh so very long.

I just had to sign in again to make this post. That is the 4th time in a day and a halt that they made me sign in. Like I said - soooooo many problems.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

RiverBoatAndrew — Sun, 06 Apr 2025 19:10:40 GMT

When AARP treats its very own paying $ members like this (so many problems)... You have to wonder how long those same $ members are going to remain with AARP, or why they would want to!

@shamit wrote:
I am probably going to have the same problem but with a different gift card. I won a $10 Walmart card early this morning. Haven't received the email yet. Had this happen before also. That time after I posted on here I received the card after 3 days. But I am not counting on it. This site has so many problems, for oh so very long.

I just had to sign in again to make this post. That is the 4th time in a day and a halt that they made me sign in. Like I said - soooooo many problems.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

OneDayMatisyahu — Fri, 25 Apr 2025 09:09:46 GMT

Like shamit I had won a $10 Walmart card Instant Win - on Friday 4-4 early am hours - but ~~have not received the Wining email~~.

In the past I would have received the wining email within a minute or two of wining; nowadays it can take ~~6- 10 minutes~~ /// now up too an hour; but never more two days 😖 WTF.

What the heck is going on ??? 😠

Don't like the idea of calling AARP customer care 🙄 .

Any other(s) who had won an Instant Win but have not received their 'expected' email - you should report.......let it be known.

Update: Finally received Walmart gift card email ~ 5:18 pm est 4-7-25

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

sh30592221 — Mon, 07 Apr 2025 11:52:08 GMT

I also won a $10 Home Depot gift card over the weekend and so far I have received NOTHING! Apparently AARP rewards has some issues!

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

RiverBoatAndrew — Mon, 07 Apr 2025 11:54:54 GMT

So sorry to hear that you are also having a problem with this. AARP needs to correct this quickly!

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

RiverBoatAndrew — Mon, 07 Apr 2025 11:56:25 GMT

So sad that we have to deal with this! 😞

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

shamit — Mon, 07 Apr 2025 13:58:02 GMT

@RiverBoatAndrew, @sh30592221 , @OneDayMatisyahu I called AARP and they see that I did win the Walmart card, but no email had been generated yet. It is being processed. They said it takes 24 business hours for them to process the email. That's strange because that is not always the case.

Apparently they have had a bad weekend because with the posts on this forum of not getting their gift cards . Tthey only have 12 business hours a day so.that is why they say you have to wait 2 to 3 days to get it. I don't understand how you can get some very quickly and you have to wait for others for a few days.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

AARPConsumerCare — Mon, 07 Apr 2025 15:54:37 GMT

Hi ah43285461. I understand it's frustrating when you don't get your gift card right away. Gift card emails can take up to 24 business hours to be received. I can check on the gift card for you. Can you send us a private message with your name and mailing address, so we can locate your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

sh30592221 — Mon, 07 Apr 2025 17:08:36 GMT

I just contacted AARP customer service (Cheryl)... This was her reply... "

I am so sorry you did not yet receive your gift card. Being that was over the weekend, and we are not here, you do need to allow 24-72 business hours to receive. Our business hours are Mon. - Fri. from 8 am EST - 8 PM EST.
1:02 PM
It is 24 hours during normal business hours."

SO NOW I HAVE TO WAIT 3 FULL BUSINESS DAYS before I can even ask AARP to look into this!?!?

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

shamit — Mon, 07 Apr 2025 22:39:57 GMT

I received the email for the Walmart card I won shortly before 5PM. Clicked on the link and checked the balance on the card and it is correct. I hope everyone else gets their cards and everything is correct.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

AARPConsumerCare — Mon, 07 Apr 2025 22:55:55 GMT

Hi OneDayMatisyahu. It can take up to 24 business hours for the gift card email to arrive. You can send us a private message with your name and mailing address, and we can check on the card for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

OneDayMatisyahu — Tue, 08 Apr 2025 01:59:47 GMT

Update: Finally received Walmart gift card email ~ 5:18 pm est ✔️

🙄

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

RiverBoatAndrew — Tue, 08 Apr 2025 02:02:19 GMT

I just received my gift card approximately 60 hours after I won the card. Thank you

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

AARPConsumerCare — Tue, 08 Apr 2025 13:53:13 GMT

I can understand your frustration, @sh30592221. You can see the delivery times in our article: https://aarp.info/3llQSny Please send me a private message, and I'll take a look at your AARP Rewards account. You may need to enable your private messages first, here you'll find the instructions: https://aarp.info/47hWcl7 - Diana G.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

AARPConsumerCare — Tue, 08 Apr 2025 15:39:23 GMT

That's great, ah43285461! I'm glad you got your gift card. Thanks for being part of AARP Rewards! - Brandon C.

Re: ANOTHER Missing Instant Win $10 Home Depot gift card

AARPConsumerCare — Tue, 08 Apr 2025 15:41:43 GMT

I'm glad to hear you got the gift card, OneDayMatisyahu. I apologize for the delay. We appreciate you being part of AARP Rewards! - Brandon C.