topic Re: Changing Account password in General Help

Changing Account password

LarryF544725 — Mon, 17 Feb 2025 00:36:38 GMT

I cannot change my AARP account password.

The AARP web page just hangs when I attempt to change my password.

Anyone having similar issues?

Re: Changing Account password

BtW751689 — Mon, 17 Feb 2025 05:53:31 GMT

I had a problem and called their line or went on chat and they were able to help. not sure if you will have to wait until tuesday with presidents day holiday. also i get glitches when on certain devices, if you have an alternate device to use.

Re: Changing Account password

AARPConsumerCare — Mon, 17 Feb 2025 21:28:07 GMT

Hello LarryF544725! I'm sorry to hear you're having some trouble changing your password. Please send us a private message, chat in with us or give us a call at 1-888-687-2277 and we'll be happy to help you with getting your password changed. Here is a link that provides instructions on how to enable your private messages. https://aarp.info/47hWcl7 -Stephanie M.

Re: Changing Account password

LarryF544725 — Tue, 18 Feb 2025 18:14:05 GMT

I see no options to enable private messages from the preferences tab.

Please advise.

Re: Changing Account password

AARPConsumerCare — Tue, 18 Feb 2025 18:33:53 GMT

Hi Larry, are you able to chat in with us through the AARP NOW app?

Re: Changing Account password

LarryF544725 — Tue, 18 Feb 2025 19:20:21 GMT

I called the 1-888 number. We resolved my issue.

Used the "forgot password" option on the login screen instead of the

"edit password" option on the Account Details screen.

We think my browser (Firefox) may not work correctly with pieces of the AARP web site.

Re: Changing Account password

AARPConsumerCare — Tue, 18 Feb 2025 19:25:01 GMT

I'm so glad to hear your issue was resolved. 🙂
If you have any further questions or need assistance, please don't hesitate to reach out, we're here to help! I hope you have a wonderful day.😊 -Stephanie M.

Re: Changing Account password

AshleyU282972 — Thu, 20 Feb 2025 02:56:07 GMT

I have been trying to log in through the app and website and it’s not working. It’s been months with this issue. Figured out how to log in with a link, but I am still not able to log in with user name and password.

Re: Changing Account password

AARPConsumerCare — Thu, 20 Feb 2025 16:38:17 GMT

I'm sorry to hear you're having issues with your login, @AshleyU282972. We don't use usernames, to login you'll be prompted to enter your email and password. Please check our article for more info: https://aarp.info/3rhAMzA - Diana G.