topic Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left in General Help

Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

ThedaM76109 — Tue, 11 Feb 2025 02:53:32 GMT

Mahjongg Dark Dimensions -- started today showing a "Reshuffling" notice, then after playing for a very short time, it ends the game, even with plenty of time left.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

AARPConsumerCare — Tue, 11 Feb 2025 19:00:54 GMT

ThedaM76109 Thanks for letting us know about the trouble you're having with Mahjong Dark Dimensions. First, let's try some general troubleshooting. You can visit the following link for steps to try - https://aarp.info/3epAstc - If you're still having trouble, please let us know as we'll be happy to work on this with you! - Christy C.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

ThedaM76109 — Wed, 12 Feb 2025 00:28:17 GMT

That did not help. This issue started today. A "reshuffle" icon will pop up in the middle of the screen, typically on the 4th screen in. The game was reshuffling at that time, but it has never been flagged like that before. After that, can only play x number of seconds before the game ends. It is similar to the way in which it normally stops when you are out of time, but now ends the game with plenty of time remaining 30 sec, or 2 min, etc. This happens on both edge and chrome.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

BumpkinCS71 — Wed, 12 Feb 2025 13:58:29 GMT

I noted the same thing today. So not just the original reporter.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

BumpkinCS71 — Fri, 14 Feb 2025 15:00:02 GMT

It is a problem with the game, not the users. If the game has changed to do one automatic reshuffle then shut down after a certain length of time, please admit or acknowledge that. Try playing it for yourself.

Thanks

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

AARPConsumerCare — Mon, 17 Feb 2025 14:05:07 GMT

ThedaM76109 Thanks for providing additional details. We'd like the opportunity to troubleshoot this with you. Please send us a private message, so we can work on this together. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

ThedaM76109 — Thu, 20 Feb 2025 18:33:44 GMT

I sent you a private message on Tuesday 2/18 with offer to send screenshots, and a more detailed analysis of what is occurring.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

ThedaM76109 — Wed, 26 Feb 2025 16:11:57 GMT

It worked for about a week and is back to its old tricks again. I had sent you a PM as requested but have heard nothing back.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

BradE81026 — Fri, 28 Feb 2025 21:55:02 GMT

The problem still exists!

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

ThedaM76109 — Thu, 13 Mar 2025 18:14:07 GMT

It's still happening - any update? As I said I sent you a PM with offer to send screenshots but have heard nothing.

Re: Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

AARPConsumerCare — Thu, 13 Mar 2025 18:57:19 GMT

Hi @ThedaM76109, I've sent you a private message. Thank you. - Diana G.