topic Re: won an Instant Win today, havent received the email in General Help

won an Instant Win today, havent received the email

r604217b — Tue, 11 Feb 2025 03:57:35 GMT

In the past, these confirmation prize emails were received within seconds of winning...Now, with all these other tech problems being reported, I'm glad I snapped a pic of the screen. Yep, I won an instant win today and no confirmation email has been received and its been hours

Re: won an Instant Win today, havent received the email

BtW751689 — Tue, 11 Feb 2025 07:10:28 GMT

I redeemed points last week for card, never got it, called aarp today, said it would be resent, now 12 hours later still nothing...another call tomorrow...

Re: won an Instant Win today, havent received the email

rednexsrus — Tue, 11 Feb 2025 09:11:37 GMT

@r604217b

@BtW751689

So sorry for your loss. 😪

Tomorrow will be better & the sun will shine again 😇

Re: won an Instant Win today, havent received the email

BtW751689 — Tue, 11 Feb 2025 17:28:01 GMT

typical reply, so sorry, will resend it, wait 15 minutes. Let's see if today's 15 minutes results in anything

Re: won an Instant Win today, havent received the email

BtW751689 — Tue, 11 Feb 2025 18:37:53 GMT

so nothing after 15 minutes and another chat said it will be sent to escalation! Is anything working at aarp? And of course instead of 15 minutes it is now 5-10 working days....by the time I get this gift card they will be out of business.

Re: won an Instant Win today, havent received the email

AARPConsumerCare — Tue, 11 Feb 2025 19:04:36 GMT

I understand it's frustrating when an email doesn't arrive right away, r604217b. We'd be happy to check on the gift card email for you. Can you please send us a private message with your name and email address, so we may locate your rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: won an Instant Win today, havent received the email

AARPConsumerCare — Tue, 11 Feb 2025 19:29:01 GMT

I can understand how frustrating this can be, @BtW751689. I'd like to take a look into your AARP Rewards account. When you get a moment, please send me a DM with your name, mailing address and email, so I can access your account and check the status of your gift card. I look forward to hearing from you soon. - Daniela R.

Re: won an Instant Win today, havent received the email

r604217b — Tue, 11 Feb 2025 23:58:31 GMT

hi Brandon C thanks for reaching out, an email confirmation of the win came through earlier today thank you

Re: won an Instant Win today, havent received the email

AARPConsumerCare — Wed, 12 Feb 2025 00:22:59 GMT

That's great, r604217b! Congrats on winning the gift card! - Brandon C.

Re: won an Instant Win today, havent received the email

BtW751689 — Wed, 12 Feb 2025 07:36:30 GMT

check with your escalation team, that is where it was sent this afternoon after my third chat on this, 1 yesterday and 2 today. If they can't tell you anything and you truly can help me in less than the 7-10 business days I was quoted today, send me another secret agent reply

Re: won an Instant Win today, havent received the email

BtW751689 — Thu, 13 Feb 2025 19:50:50 GMT

HEY AARP You want me to reup but you have not sent me this card. Not a good way to keep your customer base. I have my reup sitting here ready to send, just do your part NOW Making me wait another 7-10 days while your escalation team dilly dallies is not the way to encourage membership. Prove you can step to the plate and send me my card then my reup gets mailed.