topic Re: Games on App not working in General Help

Games on App not working

JWalker28 — Mon, 10 Feb 2025 15:16:40 GMT

For the past couple of days the AARP games have not been working on my iPhone. When I get to the ‘games’ page and tap a game to play it, nothing happens. I have tried everything. Clearing cache, rebooting my phone and even deleting the app (which I hate because I lose all my stats). Nothing has worked. I have the latest iOS version installed 18.3 Please help! Thank you

Re: Games on App not working

CarolynB676308 — Mon, 10 Feb 2025 15:45:01 GMT

I have the same problem

Re: Games on App not working

PeggyH674394 — Mon, 10 Feb 2025 20:18:10 GMT

On my computer some games work others don't. I tried an ulta instant win and it didn't tell me if I won or lost, but took the 50 points. I assume I lost since I haven't won an instant win since I signed up with aarp. I then played 2 games that worked correctly. Next I tried the mini crossword. Didn't use points but says I played. Sigh.......I really don't know what to say anymore.

Re: Games on App not working

AARPConsumerCare — Tue, 11 Feb 2025 17:05:18 GMT

Thank you for reaching out, @JWalker28. I'm sorry to hear you're having issues with the games. I can understand how frustrating this can be. Please send me a private message or reach out via chat, text or phone: https://aarp.info/3epCObA to take a look into this. - Diana G.

Re: Games on App not working

AARPConsumerCare — Tue, 11 Feb 2025 17:18:33 GMT

@CarolynB676308 I'm happy to help, so let's take a look. Tell me what games aren't working for you, and what the error message is. Please reach out in a private message, so you can provide your email address and I can review your account. You may need to enable private messaging: https://aarp.info/47hWcl7 Thank you. Jodee R.

Re: Games on App not working

StarTrailer2026 — Wed, 04 Mar 2026 04:35:41 GMT

Me, too, since the weekend. Android Samsung Galaxy Note 24, updated, cache cleared several times, app updated, signed out, restarted phone, offered a baby calf over a fire and NOTHING. No change. Just now I played several games of Euchre, dropped out to do something else, got literally 10 Something Went Wrong messages so I went back to Euchre Ann and.......NOTHING. The other day I online live agent chatted someone live. After they understood I did everything and it still did not work, I had to "threaten" cancellation of my membership, telling them "I will cancel my membership Friday at midnight if the games are not fixed." MAYBE IF WE ALL DID THAT IT WOULD GET THEIR ATTENTION?

LET'S DO IT, PEOPLE!