topic FIX THE APP in General Help

FIX THE APP

b660747j — Tue, 04 Feb 2025 16:11:29 GMT

Please fix the app. No longer works on older iPhones. Please make the app backwards compatible. It just crashes over and over again

Re: FIX THE APP

AARPConsumerCare — Tue, 04 Feb 2025 21:26:59 GMT

b660747j I'm sorry you're having trouble with the AARP Now mobile app. First, try logging out and back into the app. If this does not solve the problem, uninstall and then reinstall the AARP Now app. This updates your AARP Now app to the latest version. If you're on your mobile, go to http://aarp.org/now?cmp=SNO-LITHIUM---&socialid=16039488346 to download the app. Please let me know how I can help. Jodee R.

Re: FIX THE APP

SU784913 — Wed, 05 Feb 2025 21:11:55 GMT

You're not understanding. We need a version compatible with ios15. When you go to the Apple app store to install it, it says the app requires ios16 but will download the last compatible version (for ios15). Whatever it downloads constantly crashes before you can even log in. It just flashes the log in screen and then "bang", it crashes. This is up to the developer(s) to fix, usually there is a way to make them backwards compatible when you compile the app. (You can uninstall and reinstall until you're blue in the face, but that's not going to fix the problem.)

Re: FIX THE APP

AARPConsumerCare — Thu, 06 Feb 2025 15:31:46 GMT

@SU784913 Thanks for reaching out, I'm sorry it's still not working for you. Here is a short video: How to Manage Your Settings (iPhone): https://aarp.info/nowappsettings-vid AARP Now v4 is compatible with iPhones running iOS 16.2 or higher. View Frequently Asked Questions: http://now.aarp.org/faq.html If you're still having trouble, please feel free to send me a private message with your email address so that I can review your account. Take care. Jodee R.