topic Re: Inbox in General Help

Inbox

GaPeach72 — Sat, 01 Feb 2025 16:19:02 GMT

Can anyone tell me how to delete the ads and stuff in my inbox? It's just keeps growing and growing! Thanks.

Re: Inbox

TarheelCoastie — Sat, 01 Feb 2025 18:42:01 GMT

The only way I found, is to visit each individual message/site/activity/ad! It really isn't a true INBOX. I'm beginning to think that AARP is just another SCAM site! That last "Website Maintenance" was a true joke - the site is STILL reeling from all the issues as evidenced by the ongoing "Apology" banner.

Re: Inbox

GaPeach72 — Sat, 01 Feb 2025 19:10:59 GMT

Thank you for your help. That's really silly you have to do that. I agree with the website issues. I'm basically on here for the games but you can't enjoy because of the page going blank, some not loading, etc. Hopefully things will be straighted out. Enjoy your day 🌻

Re: Inbox

AARPConsumerCare — Mon, 03 Feb 2025 19:53:24 GMT

Hi Rebecca2004. I've sent you a private message, so I can help you with your inbox and games. - Brandon C.

Re: Inbox

AARPConsumerCare — Mon, 03 Feb 2025 20:34:31 GMT

@TarheelCoastie I can clear up that confusion. The Inbox feature can be cleared from the free AARP Now mobile app. Go to https://aarp.info/3npzJwS to download the free AARP Now app for Android and iOS. Let me know if I can help. Jodee R.

Re: Inbox

BtW751689 — Mon, 03 Feb 2025 20:50:10 GMT

I don't use an app and don't have a smartphone so how do I delete it? I was told by aarp I could only delete with the app. Not everyone has this and to make us have to deal with this is without the app shows us that aarp really does not care. oh yeah I forgot. You don't serve retired people anymore just anyone 18 and up that gives you money.

Re: Inbox

BtW751689 — Mon, 03 Feb 2025 20:51:25 GMT

brandon if it is something anyone can benefit from why not just tell all of us?

Re: Inbox

AARPConsumerCare — Mon, 03 Feb 2025 22:09:58 GMT

Hi BtW751689. Not everyone may experience the same problem or receive the same error on a game. We may ask for personal information to locate an account if the problem is related to the account, and we don't want that personal information available to the public. If you are having trouble with the games loading you can view our help article https://aarp.info/3epAstc for some basic instructions. Our help articles are available for everyone to access. Thanks for your understanding - Brandon C.

Re: Inbox

gssulte — Wed, 29 Oct 2025 22:37:47 GMT

I have the AARP Now mobile app. I could delete 42 of 43 emails but the one email for AARP car insurance will not delete. I chatted with an agent who informed me that the email is considered a "pinned email", which is one that's marked to stay at the top of your inbox. She then informed me that it's an "ad, not a email, so there is no way to delete that email." I told her that doesn't make sense because it's an AARP ad in my email inbox. It's an email. She said there was no way to delete the email ad but she would pass it on my feedback. It was a waste of time to chat with her.

Re: Inbox

beartoor — Wed, 29 Apr 2026 03:04:50 GMT

I have tried the mobile app, and choose not to use it. I should not have to have it to delete or clear email