topic Re: Jan 2025 upgrade the worst yet??? in General Help

Jan 2025 upgrade the worst yet???

DavidW708691 — Sun, 26 Jan 2025 00:40:37 GMT

Wow, I don't like to complain but the latest upgrade has to be the worst yet. Now I can't earn points because it says I have maxed out when I haven't done anything to earn points all day, and the rewards say I have already played the games when I haven't. Late in the day it seems to work sometimes. Not sure what the improvement was but it definitely affected the rewards area. Sorry to complain because the system you have for rewards is good and I play and earn every day.

Re: Jan 2025 upgrade the worst yet???

BtW751689 — Sun, 26 Jan 2025 02:09:12 GMT

they keep saying they know of the problem and try again later. I have only gotten a short maybe 4 hour window each day from 4 or 5 pm to 9 pm Pacific then that you've maxed out sign comes up and instead of being able to start again t midnight I have to wait until 4 or 5 PM day after day.

Re: Jan 2025 upgrade the worst yet???

WebWiseWoman — Sun, 26 Jan 2025 08:06:09 GMT

https://community.aarp.org/t5/Earn-Activities/It-s-00-00-UTC-earn-Rewards-Points-while-you-can/m-p/2588873#M5107

Re: Jan 2025 upgrade the worst yet???

r767831w — Sun, 26 Jan 2025 12:59:20 GMT

It's very charitable of you to refer to it as an "upgrade" and an "improvement" (or perhaps you're being sarcastic?). AARP has the most flagrantly incompetent tech department I have ever encountered. Makes you wonder where their $1.75 BILLION annual budget is going. I'm guessing to bloated exec salaries, because certainly NOT to the things that matter to the members.

Re: Jan 2025 upgrade the worst yet???

PeggyH674394 — Sun, 26 Jan 2025 14:11:19 GMT

I couldn't redeem ulta gift cards. That appears to be fixed, however I had to retake a quiz I had already completed and was checked off. Now the past 2 days codeword isn't giving me my points. I do find it unreal that this is occurring with something as big as AARP. I've decided to stop being frustrated and just laugh and shake my head.

Re: Jan 2025 upgrade the worst yet???

robin24 — Sun, 26 Jan 2025 16:07:43 GMT

Yesterday I got mail from them asking for a donation to aid their "advocacy work." I agree about their tech department, a lot of times I click on something and it says Bad gateway, even their emails, when I click on an article it goes to a page that says Bad gateway, so no, I won't be donating to their "advocacy work."

Re: Jan 2025 upgrade the worst yet???

AARPConsumerCare — Mon, 27 Jan 2025 18:47:17 GMT

Hi @DavidW708691, I can understand your frustration. Please send me a private message or reach out via chat, text or phone: https://aarp.info/3epCObA with your name and email address to take a look into this. Thank you. - Diana G.

Re: Jan 2025 upgrade the worst yet???

AARPConsumerCare — Mon, 27 Jan 2025 18:56:40 GMT

Thanks for reaching out to us about the message you're receiving, @BtW751689. I understand how frustrating that must be. Please send us a private message with your name and address, and we'd be happy to check your rewards account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: Jan 2025 upgrade the worst yet???

BtW751689 — Mon, 27 Jan 2025 19:00:49 GMT

how many times do we have to do this?

Re: Jan 2025 upgrade the worst yet???

mm21397395 — Wed, 29 Jan 2025 15:54:59 GMT

I've already wasted over an hour trying to get a simple question answered. I am very Tech proficient and have checked the website the health articles and even use AI to try to get it simple answer to a question about the rewards program. I was disconnected twice and once a person said they couldn't help me because they had to go look up what the problem was. In one word to describe the AARP app, sucks

Re: Jan 2025 upgrade the worst yet???

DavidW708691 — Tue, 04 Feb 2025 05:08:44 GMT

Not sure why you want me to send a private message when I have described the problem here already. In addition to the problem stated, there are a lot of useless videos now. i.e. They point to the wrong video. If you try to play the Relaxation ones, among ohers, most just give you a generic video which has nothing to do with what you clicked on. What happened to the AARP I used every day until this last "upgrade"?

Re: Jan 2025 upgrade the worst yet???

AARPConsumerCare — Tue, 04 Feb 2025 20:12:40 GMT

Hi DavidW708691. In order to check your rewards account we'll need you to provide some personal information to locate your account, and we don't want that information available to the public. Thanks for reaching out to us. - Brandon C.