topic Re: "Not Provided" is now a common article comment name in General Help

"Not Provided" is now a common article comment name

roachme — Thu, 23 Jan 2025 00:16:43 GMT

For weeks now most commenters to AARP articles are being listed with the commenter name, "Not Provided." Is there a fix for this problem? I've tried changing my community name to see if that would cause the comments to reread my handle, but the update throws an "something went wrong, try again later" message.

Re: "Not Provided" is now a common article comment name

jserramcorder — Thu, 23 Jan 2025 03:21:02 GMT

and articles that previously allowed comments have no option for that.

Re: "Not Provided" is now a common article comment name

AARPConsumerCare — Thu, 23 Jan 2025 19:55:47 GMT

roachme Thanks for letting us know you're experiencing this. You may try some troubleshooting steps like clearing your browser's cookies and cache. You can find how to do this and other troubleshooting steps here - https://aarp.info/2I3wo4C - Christy C.

Re: "Not Provided" is now a common article comment name

GAKKIEZ — Fri, 24 Jan 2025 18:53:47 GMT

I'm experiencing the same Not Provided as well. I've tried all your trouble shooting steps but still get the same response.

Re: "Not Provided" is now a common article comment name

DarrylL35959 — Fri, 24 Jan 2025 21:19:39 GMT

Hi roachme,

Thank you for bringing the "Not Provided" user to our attention. We are actively investigating the matter. AARP Darryl

Re: "Not Provided" is now a common article comment name

BalbonisMoleskine — Mon, 27 Jan 2025 18:39:04 GMT

Same here. It started around the time that AARP was doing an upgrade to rewards. Maybe it's related to that?

Re: "Not Provided" is now a common article comment name

roachme — Tue, 28 Jan 2025 06:38:42 GMT

I have tried all of that and tried a new computer that had never been used. Problem persists across all platforms. Apparently it is a comment script interface problem.

Re: "Not Provided" is now a common article comment name

roachme — Thu, 06 Feb 2025 18:13:35 GMT

As of 2/6/25, the names are appearing in the comments again.