topic Re: Three games do not keep score in General Help

Three games do not keep score

LynnT487317 — Wed, 15 Jan 2025 15:06:26 GMT

Recently, Daily Crossword, Best Crossword Themed, and Fill Ins have stopped keeping my scores. It doesn’t even show that I have played them. I still enjoy playing them every morning, but I would like to see my monthly progress.

Thanks

Re: Three games do not keep score

AARPConsumerCare — Wed, 15 Jan 2025 18:36:48 GMT

@LynnT487317 I totally understand, I like playing them too! Are you logged in to your account at http://aarp.org?cmp=SNO-LITHIUM---&socialid=15838992038 each morning before you play? You can play some games without logging in or being an AARP member, but you won’t be able to track your top score if you don’t log in. If you still aren't able to see your progress or scores, please reach out in a private message and I'll be happy to look into it for you. Thanks. Jodee R.

Re: Three games do not keep score

DavidK836536 — Wed, 15 Jan 2025 19:07:32 GMT

I have the exact same problem, so it is not isolated. Especially with the Daily Crossword, I think you should look into this and resolve it for us. Thanks

Re: Three games do not keep score

AARPConsumerCare — Thu, 16 Jan 2025 00:19:35 GMT

I'm sorry to hear the games aren't keeping your scores, @DavidK836536. Make sure you're logged into the website before playing the games, so your scores are tracked. You may try using a different internet browser to see if you have the same problem. If the problem persists on both browsers please send us a private message, and we'd be happy to help you resolve this. Visit https://aarp.info/47hWcl7 for instructions on how to enable private messages. Let me know if that helps!

Brandon C.

Re: Three games do not keep score

ThomasC19331 — Sat, 18 Jan 2025 00:29:52 GMT

I am logged in and then re logged in. I have uninstalled AARP app and reinstalled AARP. I am using the newest IPAD and internet connection is great

Re: Three games do not keep score

AARPConsumerCare — Tue, 21 Jan 2025 15:05:28 GMT

@ThomasC19331 I'm so sorry to hear games aren't keeping score for you! Thanks for sharing the additional info about the troubleshooting you've done so far. Please send us a private message, so we can look into this for you. If you haven't yet enabled private messaging, you can learn how here - https://aarp.info/47hWcl7 - Christy C.

Re: Three games do not keep score

JeanM293548 — Thu, 06 Feb 2025 19:18:25 GMT

I am logged in and crosswords are not being saved. I have tried 2 different servers and neither works.

Peanut1942

Re: Three games do not keep score

AARPConsumerCare — Thu, 06 Feb 2025 20:00:34 GMT

@JeanM293548 I am sorry to hear your progress is not being saved. I would like to invite you to reach us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=16060897768, so a member of our team can troubleshoot and assist you with making sure your progress and scores are saved. - Caleb G.

Re: Three games do not keep score

pr9149 — Sat, 22 Mar 2025 15:13:30 GMT

Also have the same problem with Codeword

Re: Three games do not keep score

AARPConsumerCare — Mon, 24 Mar 2025 20:10:34 GMT

I can see how frustrating this can be, @pr9149. Just to be sure, did you log in to your AARP online account before starting the game? - Diana G.

Re: Three games do not keep score

Ann56net — Thu, 24 Apr 2025 09:10:02 GMT

Are these messages being answered by AI? After multiple attempts by many people to fix the issue on our end why does something or someone continue to give us the same response.

Hello? Logging in doesn’t help and no I won’t send you a private message.

Eeesh! Lol

Re: Three games do not keep score

GlennB582338 — Thu, 26 Jun 2025 09:21:09 GMT

this is total bs. chat is ai crap, and humans are no help either.

Re: Three games do not keep score

GlennB582338 — Thu, 26 Jun 2025 09:24:05 GMT

How many times are you going to ask for private messages when the problem is clearly not confined to one or two users? AARP NOW's help mechanisms are equally bad whether AI or humans are providing it.

Re: Three games do not keep score

GlennB582338 — Thu, 26 Jun 2025 09:26:08 GMT

This problem of unsaved game scores is clearly a bug with the app--one of many. Asking people to contact you individually just shows you don't intend to address the bugs.

Re: Three games do not keep score

drweaver52 — Tue, 23 Sep 2025 14:53:00 GMT

This is happening to me also. I am a member and log in each time. Please let me know how to correct this issue.

Re: Three games do not keep score

AARPConsumerCare — Wed, 24 Sep 2025 16:32:33 GMT

I'm sorry to hear you're having trouble with games keeping score, @drweaver52. We'd like to invite you to chat with us, so we can do some troubleshooting with you. You can click the chat icon at the bottom right of your screen on our website, your you can click here - https://aarp.info/3epCObA - for other ways to get in touch. - Christy C.

Re: Three games do not keep score

RickDenvr — Thu, 22 Jan 2026 14:12:46 GMT

I had this problem via Safari. What finally seems to have fixed it is going to:

Safari > Safari Extensions

And after unchecking all the browser extensions, it began working.

At that point I began turning them back on, one each day, to see which was the culprit. But after I turned them all back on, AARP games were still working. So maybe it was just flipping them all off and on (unchecking then checking) that did it.