topic Re: Unable to redeem points in General Help

Unable to redeem points

agrberg — Fri, 12 Apr 2024 18:20:03 GMT

I keep getting the following error

Unable to process your redemption request

This has been happening for over 24 hours so I'm not sure what's wrong. I've logged out and logged in and cleared cookies and cache. I've even used another browser.

Re: Unable to redeem points

AARPConsumerCare — Fri, 12 Apr 2024 20:12:04 GMT

Hi agrberg! I am happy to help. When you go to pay, the credit card name and number must match the AARP account name and address. If membership in one person's name and then you pay with a spouses card, it will not go thru. If you are still having an issue, please chat or call: chatting with us online using the CHAT icon on the right, Monday through Friday, 8 a.m. - 8 p.m. ET. Calling us at 1-866-451-6305, Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

Re: Unable to redeem points

agrberg — Fri, 12 Apr 2024 21:59:07 GMT

It's happening for point redemptions like instant wins in the following screenshot.

Re: Unable to redeem points

AARPConsumerCare — Fri, 12 Apr 2024 22:07:16 GMT

Thank you for clarifying, agrberg! Delete the cookies, close the browser, open up in Google Chrome and try again. Let give me an update. -Sue J

Re: Unable to redeem points

agrberg — Fri, 12 Apr 2024 22:24:28 GMT

Updated to the latest Chrome

cleared everything and signed in in an incognito/cookieless window and both still do not work

Re: Unable to redeem points

agrberg — Sat, 13 Apr 2024 16:25:39 GMT

I can confirm the problem still persists on 4/13/24

Re: Unable to redeem points

agrberg — Tue, 16 Apr 2024 15:27:21 GMT

@AARPConsumerCareit's still not working. Is this a known system issue or isolated to my account? Either way should I start assuming I'll not be able to redeem these points any longer?

Re: Unable to redeem points

MarissaT572167 — Mon, 04 Nov 2024 10:45:13 GMT

I have the same dang issue, contacted support and they are not fixing this issue!! this post has been view over 800 times obviously we are not alone FIX THIS AARP wth

Re: Unable to redeem points

MarissaT572167 — Mon, 04 Nov 2024 10:51:23 GMT

AARP a lot of people have been locked from reward redemtion for instant win games and sweepstakes and you are not fixing the issue, I have called chatted and emailed to no evail but you just ignore the problem why!!! we have tried clearing cookies ect, I have tried to do this from laptop, pc and iphone....it DOESNT WORK!!!!unable to process redemtion request

Re: Unable to redeem points

AARPConsumerCare — Tue, 05 Nov 2024 20:47:30 GMT

@MarissaT572167 So sorry to hear you're having this error on the AARP Rewards website, Marissa! Let's look into your account and get this escalated if needed. Please send me a private message with your complete name, mailing address and email address. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. - Janelle M.

Re: Unable to redeem points

MichaelD913507 — Sat, 09 Nov 2024 06:56:40 GMT

I am having the exact same problem.

Re: Unable to redeem points

AARPConsumerCare — Mon, 11 Nov 2024 21:00:10 GMT

Hello @MichaelD913507, I apologize for the frustration not being able to redeem your points has caused you. Let's get to the bottom of this. When you get a moment, please send me a private message with your email address, so I can check on your account and get this escalated if needed it. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R.

Re: Unable to redeem points

agrberg — Tue, 26 Nov 2024 16:32:28 GMT

They have no intent or ability to fix this. It's over half a year later and it still does not work. I've let my membership lapse because voting with your feet is the only thing that still works.

Re: Unable to redeem points

flobel4 — Tue, 07 Jan 2025 19:39:21 GMT

I I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

Re: Unable to redeem points

flobel4 — Tue, 07 Jan 2025 19:40:17 GMT

I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

Re: Unable to redeem points

flobel4 — Tue, 07 Jan 2025 19:41:06 GMT

Re: Unable to redeem points

AARPConsumerCare — Tue, 07 Jan 2025 21:32:56 GMT

@flobel4 I'm so sorry to hear you haven't received a response regarding your Rewards issue. It can take 5-10 business days for investigation, with holidays and weekends being excluded from this timeframe. If this timeframe has passed, please send us a private message, so we can check the status for you. - Christy C.

Re: Unable to redeem points

CorinaC752611 — Sun, 02 Feb 2025 18:31:27 GMT

It has been over a week since they said that they are fixing the problem with Rewards. I still cant enter to redeem rewards or play instant win prizes. I am so disappointed that they don't have a time for when this will be back to normal.

Re: Unable to redeem points

r767831w — Sun, 02 Feb 2025 18:36:11 GMT

Oh honey, I hate to tell you this, but it has taken anywhere from six weeks to over two months for the rest of us to get this problem fixed (if we've been able to get it fixed at all). Buckle up for a bumpy ride. AARP doesn't care about its members even the tiniest bit.

Re: Unable to redeem points

AARPConsumerCare — Mon, 03 Feb 2025 23:43:57 GMT

I understand how frustrating it is when you can't redeem your points, CorinaC752611. Please send us a private message with your email address, and we'd be happy to check your rewards account. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.