topic Re: Gift bluetooth speaker defective? in General Help

Gift bluetooth speaker defective?

ChrisH856853 — Mon, 13 Mar 2023 20:02:12 GMT

I just opened up, charged and connected my Bluetooth speaker to my phone. Unfortunately the only sound that comes out of it is static 😞 It is connected but won't play sounds. What should I do?

Re: Gift bluetooth speaker defective?

AARPJanelleM — Tue, 14 Mar 2023 19:33:37 GMT

@ChrisH856853 A replacement Bluetooth speaker is on the way! You will receive it within 3-4 weeks via mail. Once it ships, you will be able to track it online: Where Is My Free AARP Gift? Thank you for being a member!

Re: Gift bluetooth speaker defective?

JMKerr — Thu, 16 Mar 2023 21:02:28 GMT

My Bluetooth speaker arrived yesterday and the volume button is not working properly and is so low no matter how I try to turn it louder. Who do I contact for a replacement speaker to be sent? Thank you in advance.

Re: Gift bluetooth speaker defective?

AARPJanelleM — Sat, 18 Mar 2023 14:58:08 GMT

@JMKerr Your request has been processed and you can expect to receive your replacement within 3-4 weeks by mail. I appreciate your support and please let me know if there's anything further I can do!

Re: Gift bluetooth speaker defective?

JMKerr — Sat, 18 Mar 2023 18:09:07 GMT

Thank you!!

Re: Gift bluetooth speaker defective?

AARPJanelleM — Sat, 18 Mar 2023 19:32:56 GMT

@JMKerr You're welcome! 😊

Re: Gift bluetooth speaker defective?

RussellG665528 — Sat, 25 Mar 2023 00:28:30 GMT

My Bluetooth said it was connected and no sound. The volume knob is broken, just another piece of junk from china.

Re: Gift bluetooth speaker defective?

AARPJanelleM — Mon, 27 Mar 2023 17:46:55 GMT

@RussellG665528 Welcome to our family, Russell. I'm sorry to hear that your gift arrived broken. You can expect to receive a replacement within 3-4 weeks via mail. I'm always here to help!

Re: Gift bluetooth speaker defective?

MaryM960806 — Sat, 11 Nov 2023 15:31:12 GMT

Same here. So far zero benefits for joining.

Re: Gift bluetooth speaker defective?

rb23827942 — Fri, 15 Dec 2023 16:13:58 GMT

Same here. Followed instructions and it just keeps beeping after it connects. Judging by the size, the speaker in the cell most likely sounds better. Shame on you AARP.

Re: Gift bluetooth speaker defective?

terri0329 — Sat, 03 Feb 2024 21:43:42 GMT

At least a sound comes out of yours. Mine won't take a charge.

Useless

Re: Gift bluetooth speaker defective?

DavidN680399 — Sun, 04 Feb 2024 02:04:17 GMT

Greetings! Thanks for the free blue tooth speaker but it doesn't connect. The volume button is stuck. Can I exchange it?

Thanks.

Re: Gift bluetooth speaker defective?

AARPJanelleM — Mon, 05 Feb 2024 15:07:50 GMT

@terri0329 So sorry to hear that you received a defective Bluetooth speaker, Terri! I was able to order you a replacement and you will receive it within 3-4 weeks by mail.

Re: Gift bluetooth speaker defective?

AARPJanelleM — Mon, 05 Feb 2024 15:19:47 GMT

@DavidN680399 So sorry to hear that you received a defective Bluetooth speaker, David! I was able to order you a replacement and you will receive it within 3-4 weeks by mail.

Re: Gift bluetooth speaker defective?

PeggyK271751 — Sun, 17 Mar 2024 17:56:41 GMT

I can’t even get mine to pair with my iPhone. How do i get this replaced?

Re: Gift bluetooth speaker defective?

AARPConsumerCare — Wed, 20 Mar 2024 19:44:56 GMT

Hi Peggy. For information on how to pair your Bluetooth speaker to your iPhone, please click on https://www.aarp.org/home-family/personal-technology/info-2020/how-to-use-bluetooth.html#:~:text=Activate%20Bluetooth&text=Turn%20on%20your%20devices%27%20Bluetooth,tap%20on%20Connections%2C%20then%20Bluetooth Please let me know if this works. - Stephen K.

Re: Gift bluetooth speaker defective?

Gordony — Mon, 23 Sep 2024 19:02:00 GMT

Mine worked for a few weeks but now it tells me that I'm connected but I get nothing. There's no reset button that I can find and even tried using the power and volume controls but to no avail.

Now what AARP?

Re: Gift bluetooth speaker defective?

AARPConsumerCare — Tue, 24 Sep 2024 16:08:08 GMT

@Gordony Let's fix that! I'll be happy to send a replacement. Please reach out in a private message to provide your membership # and zip code, and I'll take care of it: https://aarp.info/47hWcl7 Thanks! Jodee R.

Re: Gift bluetooth speaker defective?

DanRomanchik — Sat, 21 Dec 2024 01:48:46 GMT

iI’m glad to see that I’m not the only one who got a defective speaker as a membership gift. Mine charges and pairs just fine, but the audio quality is terrible and very choppy. I wonder if anyone got their speaker to work correctly.

Re: Gift bluetooth speaker defective?

AARPConsumerCare — Mon, 23 Dec 2024 15:28:30 GMT

@DanRomanchik I'm so sorry to hear that you received a defective speaker. Let's look into this! Please send us a private message with your complete name and mailing address, so we can locate your account. You may need to enable your private messages. I invite you to learn more here: https://aarp.info/47hWcl7 - Janelle M.