topic Re: How do I enable 2 factor or multifactor authentication on my AARP login in General Help

How do I enable 2 factor or multifactor authentication on my AARP login

RobW142529 — Tue, 23 Jul 2024 01:51:24 GMT

How do I enable 2 factor or multifactor authentication [ Microsoft authenticator or Google authenticator ] on my AARP login. Currently it sends a text to my cell phone but I'm wondering if there is a way to setup one of the authenticator apps that has an ever changing one time code.
Microsoft authenticator or Google authenticator is what I use for other accounts when available. https://support.microsoft.com/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0acc
Thanks for your assistance!

Re: How do I enable 2 factor or multifactor authentication on my AARP login

AARPConsumerCare — Wed, 24 Jul 2024 18:26:04 GMT

Great question, @RobW142529. The multifactor authenticator we currently use to secure our members accounts is through text message only. Here you'll find an article with the steps: https://help.aarp.org/s/article/rewards-verification?cmp=SNO-LITHIUM---&socialid=14197088719 - Diana G.

Re: How do I enable 2 factor or multifactor authentication on my AARP login

harrys191242 — Tue, 22 Oct 2024 20:31:47 GMT

This is unfortunate, and outdated. SMS is the least desirable 2FA solution currently available (other than not using 2FA at all.) AARP should seriously consider upgrading to either TOTP, hardware keys, or (ideally) passkeys for more robust security

Re: How do I enable 2 factor or multifactor authentication on my AARP login

StevenP539492 — Tue, 17 Feb 2026 00:28:41 GMT

Time for AARP to catch up in this area.

Re: How do I enable 2 factor or multifactor authentication on my AARP login

LakeChelan — Tue, 19 May 2026 12:54:04 GMT

Hello, when will AARP be adding TOTP?

And for those who haven't heard of TOTP see below:

The precise term

Microsoft Authenticator and Google Authenticator are both TOTP (Time‑based One‑Time Password) authenticators that generate 6‑digit codes for two‑factor authentication (2FA) or multi‑factor authentication (MFA).

Common names you’ll hear

Authenticator app (most common)
TOTP app (technical term)
2FA app
MFA app
OTP generator

Why “TOTP”?

Because they generate codes using the Time‑based One‑Time Password algorithm (RFC 6238). The code changes every 30 seconds.

Re: How do I enable 2 factor or multifactor authentication on my AARP login

SereneSeagull — Tue, 19 May 2026 16:24:34 GMT

@LakeChelan I dont think any time soon, look how long it’s taking for them to figure out why there are redemption issues. Not high on the bucket list. Maybe those waiting to redeem would like to respond to your request wish, but don’t think TOTP is on the top of their bucket list either.

Re: How do I enable 2 factor or multifactor authentication on my AARP login

TomB622092 — Thu, 28 May 2026 12:37:37 GMT

AARP - So you therefore expect & require your members (who are seniors!) to have a cell phone & cellular coverage? If you would allow VoIP numbers then those w/o cell phones would be able to take advantage of MFA.

Also you should not restrict MFA to only cell phone usage, you should allow a code to be emailed, your 'security' is too excessive & not practical, especially for seniors!