topic Re: Games not loading properly in General Help

Games not loading properly

JohnB803705 — Mon, 02 Mar 2026 23:06:09 GMT

Many of the games are just not loading properly. They display oddly then when trying to start one, they just keep loading without starting.

1st clue: It does this in both Edge and Chrome

2nd clue? When I adjust the viewing scale using the "shift" + "mouse wheel" Only the vertical scale changes, like it isn't linked to the horizontal scale.

Someone has changed the program somewhere and perhaps this can help the debuggers find it.

Re: Games not loading properly

d41808g — Mon, 02 Mar 2026 23:56:11 GMT

I am having the same problem in both chrome and edge

Re: Games not loading properly

BCNUl8ter — Tue, 03 Mar 2026 00:11:33 GMT

still get the same issues...LOADING on alot of games...seems someone has been tinking with the site again...why cant you just leave it alone...

Re: Games not loading properly

SereneSeagull — Tue, 03 Mar 2026 00:52:05 GMT

Someone mentioned this in a previous thread. Go to Recently played. I was able to load from there.

Re: Games not loading properly

CherylS686472 — Tue, 03 Mar 2026 01:52:39 GMT

I tried going to recently played games and it gives me this message “something is wrong” Games are not loading properly.

Re: Games not loading properly

SereneSeagull — Tue, 03 Mar 2026 02:01:47 GMT

Ok. Sorry it didn’t work for you. I’m using the app on a tablet.

Re: Games not loading properly

KarlandHarriette — Tue, 03 Mar 2026 02:09:09 GMT

I I too have complained about this. Is anyone responsible for fixing it?

Re: Games not loading properly

stevenj49 — Tue, 03 Mar 2026 03:00:13 GMT

I am using the latest up to date Safari browser. The 2 games I play frequently, Classic and Klondike Solitaire, load up and are playable however they look either normal - the way they have always displayed or, just in the last few days, suddenly distort into this huge game board which has shifted over to the left. I've contacted Arkadium - no response other than "check your settings". Right clicking on the URL box allows one to make the image larger or smaller but what comes up is an error page. I tried to get to the games by going to the AARP main website page and clicking on games. The page loaded but a never ending list of "Flash Sale" "2 more years for $25 with Automatic Renewal + $5 Amazon Gift Card. Exp 3/18." comes up and keeps endlessly populating so that you cannot actually click onto the game itself. This leads me to think that if one actually clicked on one of these Flash Sale banners they could possibly infect their device. And also that the problem is this website. I tried doing a "Chat" earlier today but basically you are on hold until a live agent can respond ands I gave up and will try again tomorrow.

Re: Games not loading properly

LisaM81794 — Tue, 03 Mar 2026 03:30:06 GMT

I’ve been getting the same thing for a couple of days. Some of my games are fine other ones just come up and say something is wrong and I’ve tried to go there through recently played ,rewards or just games. None of them work.

Re: Games not loading properly

SereneSeagull — Tue, 03 Mar 2026 13:26:35 GMT

Contact the CEO at HQ in DC. She should be getting a deluge of mail.

Re: Games not loading properly

huskercub — Tue, 03 Mar 2026 14:32:51 GMT

I'm getting the message Something Is Wrong also. I've used different browsers and the app, cleaned the cache, but no difference.

Re: Games not loading properly

daniel4ever — Tue, 03 Mar 2026 15:27:16 GMT

Yep, same types of problems as reported. I have tried Chrome and Firefox, no difference. But, a few other observations not mentioned by others. First, for rewards games where you earn points, if it loads "large" and successfully loads, you will not get the points at completion. Second, there does see mto be atime of day component, because I have found that when I try some games in the morning (my time, not sure what clock the website uses) they will not load, but then if I try say at 10 pm, the game will load in the regular size. Third, I tried contact Arkadium, and was not able to submit my message - the submit button just did nothing despite several clicks on my part. This is very annoying - almost makes you want to cancel your AARP membership and go somewhere else to play games!

Re: Games not loading properly

JeanneMerm — Tue, 03 Mar 2026 16:40:50 GMT

Good to know i'm not alone with this! i've been blaming my computer. I play 2048 a lot when i'm stuck on a call.

Re: Games not loading properly

MicheleW321192 — Tue, 03 Mar 2026 17:33:29 GMT

Codeword worked for me today but the Hurdle and Scramble Words pages did not load properly. There are other threads regarding this issue in other forums as well.

Re: Games not loading properly

PeggyH674394 — Tue, 03 Mar 2026 18:31:00 GMT

Evey day it's different. Some won't load, some load but don't give points, some give points if you play a second time and a few work normally. I'm confused that no one is trying to fix this. I really enjoy the games for points, but it's so frustrating to play your best and you get no points.

Re: Games not loading properly

MarionzM896603 — Tue, 03 Mar 2026 18:41:05 GMT

The app is just not working consistently. It started having issues this weekend. No one seems to care

Re: Games not loading properly

ridi2121 — Tue, 03 Mar 2026 21:40:03 GMT

I can not get the word games to load when using the app or the website. Keep getting “ something is wrong message”. Has been this way for several games. Have cleared cache & cookies several times, rebooted IPad & still get the same “something is wrong” message.

Re: Games not loading properly

aj4445 — Tue, 03 Mar 2026 23:08:23 GMT

I am having the same problem. It will load for certain games and appear larger on screen and not load on others. I have tried 3 different browsers and it is doing the same. there.

Re: Games not loading properly

aj4445 — Tue, 03 Mar 2026 23:09:55 GMT

I agree! I have tried to report this on Facebook messenger and just keep getting amessage on how to fix it by clearing the cache and updating browsers. All of my browsers are up to date and I have cleared my cache. Hasn't worked!

Re: Games not loading properly

HoyningenHuene — Wed, 04 Mar 2026 00:19:29 GMT

AARP Rewards website is a disaster that is getting worse all the time.

I have no idea who takes care of the website, but they should be fired as soon as possible.