topic Re: AARP website: unable to update my phone number or password in General Help

AARP website: unable to update my phone number or password

LMurphy15 — Sat, 03 Sep 2022 15:33:06 GMT

I am having problems with AARP's web site.

I got a new phone number recently. I am unable to change the old phone number to the new one on my AARP account. I've called customer service twice now, and they can't change my phone number either.

Because I can't change my phone number, also I can't change my password, because I can't receive the SMS confirmation code. It won't even send me an email with a code, to allow me to authenticate myself and change my password via that route. There needs to be more than one pathway for a person to authenticate or they get locked out.

This is actually making my account LESS secure! Good security practices recommend changing passwords on a regular basis. The AARP web site has disabled my ability to do so.

Has anyone else had this issue? There are reasonable ways to improve this process.

Re: AARP website: unable to update my phone number or password

AARPJanelleM — Thu, 08 Sep 2022 17:27:36 GMT

@LMurphy15 Let's get this fixed! Please follow the steps below:

Log in to AARP.org
After logging in, go to My Account
Click on the Communications Preferences tab
Look for an EDIT button next to the Your Verified Phone Number field

If you have the EDIT button, please update your phone # here. If you do not have the EDIT button, please send me a private message here on the Community site so I can get additional information to have this escalated for you. Learn more about sending a private message here: How to Send a Private Message

Re: AARP website: unable to update my phone number or password

LMurphy15 — Sat, 10 Sep 2022 11:53:02 GMT

I have only ever gotten a VIEW button next to my phone # - If there were an EDIT button, I would have used it.

Customer service eventually got my phone number changed for me. I should be able to use the new number now.

I would definitely prefer having the capacity to change my own phone number, because I may need to do so again in the future.

Also, suggested update website: add an option to confirm identity using email address.

Thanks!

Re: AARP website: unable to update my phone number or password

aw2518 — Sun, 08 Jan 2023 00:51:58 GMT

I am having the same problem. My wife and I moved to another state and have a new phone number. This old number was disconnected. When I enter my new phone number with the Edit button it does not recognize our new phone number and tells me an error has occurred. btw: we are using an old-fashioned landline connection. Oddly, you have our new address but not our new phone number. How can I verify my membership?

Re: AARP website: unable to update my phone number or password

AARPJanelleM — Tue, 10 Jan 2023 14:16:58 GMT

@aw2518 Let me help. Please send me a private message here on the Community site so I can get additional information to have this escalated for you. Check out how to send a private message here: How to Send a Private Message

Re: AARP website: unable to update my phone number or password

KellyG822206 — Tue, 16 Apr 2024 21:47:51 GMT

I had to call them three times last time i needed to update a phone number. It must not get put in the system right away.

Re: AARP website: unable to update my phone number or password

AARPConsumerCare — Tue, 16 Apr 2024 22:30:17 GMT

Hi Kelly! Normally when our members call, we do update all the information while you are on the phone. I'm sorry there was an issue when you were changing your phone number. We are always happy to assist our members, and hope for a resolution the first time. Be sure you are maximizing the rewards that come with your membership at http://AARP.org?cmp=SNO-LITHIUM---&socialid=13188685207. My favorites are the Local Events and Virtual Community. -Sue J

Re: AARP website: unable to update my phone number or password

DewayneW251733 — Sun, 15 Sep 2024 02:44:45 GMT

Yes I have!! I tried four times to get my phone number changed. They act like they are a bank! Ive had less problems with my bank! It has made my account less secure and I’ve canceled subscription and will be deleting my account on Monday. They are not worth the hassle! We only want our correct information to be accurate.

Re: AARP website: unable to update my phone number or password

AARPConsumerCare — Mon, 16 Sep 2024 20:14:59 GMT

I'm sorry to hear you decided to cancel your account, DewayneW251733. We're always looking for ways to improve your online security. I would be happy to take a look into this for you and help you to update the verified phone number for your AARP online account. Please send me a private message with your name and email address. Thank you. - Diana G.

Re: AARP website: unable to update my phone number or password

b990947v — Fri, 06 Feb 2026 13:15:14 GMT

I have asked to change my number as well. They have not acknowledge my request.

Re: AARP website: unable to update my phone number or password

b990947v — Fri, 06 Feb 2026 13:18:31 GMT

Did they fix your issue

@AARPConsumerCare wrote:
I'm sorry to hear you decided to cancel your account, DewayneW251733. We're always looking for ways to improve your online security. I would be happy to take a look into this for you and help you to update the verified phone number for your AARP online account. Please send me a private message with your name and email address. Thank you. - Diana G.

Dewayne?

Re: AARP website: unable to update my phone number or password

b990947v — Fri, 06 Feb 2026 13:19:42 GMT

Kelly did they fix your issue?