topic Re: AARP Customer Service in General Help

AARP Customer Service

ToniC615904 — Wed, 17 Dec 2025 15:11:38 GMT

What is up with AARP? They used to have great customer service, but now they treat you like a thief. We all know the games don't always work as they are supposed to & don't give us the promised points. Customer Service used to manually give us points. Now, they're saying the points are a "bonus" & basically, tough if you don't get them. Wrong. I've invested time & I want the points. I use those points to either buy things or for sweepstakes. So, I do feel like I'm the one from whom something is being stolen. I've really had it. Will NOT be renewing my subscription. Not worth the hassle.

Re: AARP Customer Service

SereneSeagull — Wed, 17 Dec 2025 17:58:55 GMT

Hi @ToniC615904
Did you happen to use your points on the mistaken gift cards that were the wrong ones recently when those happened, by any chance?

Sounds like the points came back to those people, that I’ve read at any rate, but they lost 1 of the 3 allowed redemptions for points per month that are allowed… due to this mistake.

Re: AARP Customer Service

DarrylL35959 — Fri, 19 Dec 2025 14:18:54 GMT

Hi @ToniC615904,

We’re sorry to hear about your experience. Points in AARP Rewards are intended as a bonus for participation, but we understand how important they are to you. If you’re having trouble with games or missing points, please reach out through our Help Center so we can review your account and assist: https://help.aarp.org/s/. We’re committed to improving the program, and your feedback helps us do that. -AARP Darryl