topic Re: Won't let me use my reward points in General Help

Won't let me use my reward points

LisaY576308 — Fri, 19 Dec 2025 00:40:35 GMT

I I have over 15,000 reward points and have tried numerous times to redeem them for a magazine subscription. It won't allow me to do it. Does anyone know why? It always says, "Unable to process your redemption request". I follow all the guidelines in redeeming my points.

Re: Won't let me use my reward points

SereneSeagull — Fri, 19 Dec 2025 00:45:54 GMT

Hi, only 3 redemptions per month with points on certain things. If you look in the Redemption discussion topics, you’ll see something about this and what is included or excluded. You probably redeemed point for things 3 times this month already? Stinks around the holidays.

Re: Won't let me use my reward points

LisaY576308 — Fri, 19 Dec 2025 01:05:47 GMT

No, I wish that was right. It was the first time this month I tried to redeem them. In fact, it's the first time I've tried to redeem them.

Re: Won't let me use my reward points

SereneSeagull — Fri, 19 Dec 2025 01:20:08 GMT

Oh wow! Hopefully this will get fixed for you. Maybe it signed you out or something odd and you were not fully signed in?

Are you using the webpage or the App?

Computer, iPad/tablet, or phone?

Maybe sign out of AARP, and close the webpage or App depending on how you are accessing this.

If on a computer, reboot maybe?

Otherwise maybe contact AARP, Hope you get that worked on, that’s annoying.

Re: Won't let me use my reward points

WebWiseWoman — Fri, 19 Dec 2025 03:17:57 GMT

Hi, Lisa,

This is a recurring issue. Here is a topic with AARP Customer Care responses that may help you get this resolved (opens in new window or tab).

"Unable to redeem my AARP Rewards"

hth

Re: Won't let me use my reward points

BtW751689 — Fri, 19 Dec 2025 06:03:08 GMT

could be the start of another episode that aarp likes to serve to members, new and old, telling you to follow the rules but will not divulge what rule they are saying you are not following. Might chat with them during working days and hours, likely you will be told they will look into it and it will take 10 working days and by then it will be January. Can you earn points? Often when they restrict your redemptions they also restrict your earnings.

Re: Won't let me use my reward points

Wheresthebeef — Tue, 23 Dec 2025 18:17:13 GMT

I feel your pain.

It has been 87 days (and counting) for me. Contacted customer service a dozen times. All you will be told is that it is being worked on and someone will contact you. Referred to tech support 3 times - no resolution. I received an email last week saying that it is being again being referred to tech support for the 4th time. We shall see. Good luck.