topic Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED in Earn Activities

Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

JoLo49 — Mon, 30 Mar 2020 00:09:38 GMT

AARP Admin:

On Sunday, March 29, 2020 at 4:45 PST, I watched the video, Total Body Toning Circuit with Kathy Smith. This video was at the top of my Earn Page for 300 points. I watched the video two times....the first time only watching the video, and the second time, watching and performing the workout. It's a good 13-minute beginner's workout to do during the Coronavirus shelter in place.

Admin requested that I report back when new activities are shown on my Earn page. I noticed the video for the first time on late Sunday afternoon, March 29, 2020. Apparently, the newer released videos are not badged for points, however, there was a badge for 300 points shown on both the Earn page and on the video page. I hope this info will help tech support figure out why the activities are not badged at the time they are released.

Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

AARPBriana — Tue, 31 Mar 2020 13:38:58 GMT

@JoLo49, thanks for the update! We are still looking into this issue.

Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

JoLo49 — Tue, 31 Mar 2020 18:43:54 GMT

Thank you.

Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

JoLo49 — Tue, 31 Mar 2020 19:02:27 GMT

Hi @AARPBriana

There are 6 new videos listed on the Earn page today (3/31). I watched 2 of them today (3/31/2020) and did not get the 300 points. Decided not to watch the others until they get badged.

I have a separate post about the two videos I watched and the exact time watched. Hope tech support can fix the issue

JoLo49.

Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

dv2286 — Tue, 31 Mar 2020 19:08:42 GMT

They were badged when I watched them and only 1 actually gave points. This is happening quite often, hope it is fixed soon.

Re: Total Body Toning Circuit with Kathy Smith - NO POINTS AWARDED

AARPBriana — Tue, 31 Mar 2020 19:26:06 GMT

dv2286, I've sent you a private message, check your inbox.