topic Re: Videos Not Awarding Points in Earn Activities

Videos Not Awarding Points

JoLo49 — Tue, 17 Mar 2020 22:32:32 GMT

Alert: The Washing Hands Video is not awarding points, although it is good video to watch a second or third time as we navigate through this difficult time with the Covid-19 virus.

Tech support: Some of the videos are either not loading properly for viewing, or if videos are able to view, the points are not being awarded. It's been a recurring issue for the past several weeks. Please fix.

Re: Videos Not Awarding Points

AARPTeri — Fri, 20 Mar 2020 13:27:58 GMT

The videos are working at this time and we are looking into the timing when these are published to see if there is a delay. Thank you.

Re: Videos Not Awarding Points

JoLo49 — Sat, 21 Mar 2020 05:35:01 GMT

Hi @AARPTeri

Still having loading issues with some of the videos. It's a hit or miss, but sometimes I'm able to get the video to load by re-loading several times. Hope tech support can figure out what the issues might be.

Thanks for looking into this for us!

Re: Videos Not Awarding Points

mjt1959 — Sun, 22 Mar 2020 23:52:10 GMT

this has happened to me on occassion. When it does I refresh the video to start again and it has always paid off the 2nd time played

Re: Videos Not Awarding Points

JoLo49 — Mon, 23 Mar 2020 00:36:29 GMT

The video not awarding points this week is the "Three Golden Rules for Taking Care of Yourself". It is on the Earn page for 300 points. I am able to view the video, but no points awarded.

Re: Videos Not Awarding Points

AARPJodeeR — Mon, 23 Mar 2020 17:31:33 GMT

@JoLo49 What day did you watch that video and I'll be happy to check for you!

Re: Videos Not Awarding Points

JoLo49 — Mon, 23 Mar 2020 20:29:38 GMT

Hi @AARPJodeeR

I watched the 3 Golden Rules video on Friday 3/20, Sat 3/21, and Sun 3/22. Neither day awarded the points, but the video is on my earn page for 300 points.

Thanks for checking.