topic Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS in Earn Activities

Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS

NancyG555282 — Mon, 19 May 2025 21:37:23 GMT

Anyone else having issues with AARP points incorrectly posting after completing all extra credit activities? For example, a video should get 450 points, not the usual 300 points.

This is a problem since late March. I opened a help ticket with AARP on 4/21 and it's still not fixed as of 5/19. I've called 3 times and was told my ticket would be escalated and someone would contact me. Still nothing. I also posted this problem in several surveys. No response.

Many videos - especially the career videos - stop midway through playing and/or don't provide points at the end of the video.

No one at AARP seems empowered to resolve this. The process is broken. Super disappointing since rewards are my favorite part of AARP membership. The website has too many glitches and the good rewards are discontinued (Holland America and groceries).

If anyone has a direct contact at AARP who is willing to solve this issue, please share.

Re: Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS

SummerOnTheWay1 — Mon, 19 May 2025 23:17:55 GMT

[Monday 5/19/25]

To be honest Nancy @NancyG555282 , as far as your question about the EXTRA credit points - I have NOT been checking.

I have NOT watched any career videos, so have NO feedback on that issue.

Hopefully, they can get things fixed for you soon.

Take care,

Nicole 👵

➡️[*** Nancy wrote on Monday 5/19/25:
Anyone else having issues with AARP points incorrectly posting after completing all extra credit activities? For example, a video should get 450 points, not the usual 300 points.

This is a problem since late March. I opened a help ticket with AARP on 4/21 and it's still not fixed as of 5/19. I've called 3 times and was told my ticket would be escalated and someone would contact me. Still nothing. I also posted this problem in several surveys. No response.

Many videos - especially the career videos - stop midway through playing and/or don't provide points at the end of the video.

No one at AARP seems empowered to resolve this. The process is broken. Super disappointing since rewards are my favorite part of AARP membership. The website has too many glitches and the good rewards are discontinued (Holland America and groceries).

If anyone has a direct contact at AARP who is willing to solve this issue, please share. ***]

Re: Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS

rednexsrus — Tue, 20 May 2025 10:06:59 GMT

@NancyG555282
Don't hold your breath, fixing ANY errors in this program is an extremely low priority with this bunch of loonies, even the ones they themselves are deliberately creating.

If You Can't Run With The Big Dogs, Just Stay On The Porch

Re: Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS

PeggyH674394 — Thu, 22 May 2025 16:39:20 GMT

Yes, same issue. I went to do my usual games for points and they were all were less then normal. Today was the first time I saw that. However, I just played the first game and although it says 200 points, I actually did earn 300.

Re: Reward Points - NOT POSTING EXTRA CREDIT BONUS POINTS

AARPConsumerCare — Fri, 23 May 2025 12:28:18 GMT

NancyG555282 I'm sorry to learn you're continuing to have trouble. We'd like to look into this and check the status of your escalation right away. Please send us a private message, so we can get to work. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.