topic Re: No points for Codeword in Earn Activities

No points for Codeword

dillon2go — Sun, 04 May 2025 09:11:32 GMT

Second day in a row with not getting the 300 points for Codeword. Still not getting Sudoku points so that's 600 points every day that I don't get it.

Re: No points for Codeword

ToniC615904 — Sun, 04 May 2025 12:54:12 GMT

Ah, I'm not the only one! I haven't had issues with Sodoku, only Codeword, for something like 2 months! Every week, I contact AARP via chat help & get my points. I do get annoyed when the service rep insists there's nothing wrong with Codeword, but as a courtesy, they'll give me the points. They think I'm not hitting submit or completing the game. Hello, I am, your games people are not stellar, that is the problem, not me! Report the Codeword issue, if enough of us do, they can't say it it's an isolated case.

Re: No points for Codeword

RichardB815971 — Tue, 06 May 2025 10:58:08 GMT

@ToniC615904 There is a definite problem with this game and has been since the start. I was given a nice adjustment a while back but the problem occurs every single day.

On the plus side, (knock on wood) I have not had any problems with Sudoku.

I never get points for Codeword. I played it before it gave points and continue to play for the challenge but it is frustrating every single day. Yes, I refresh the browser and no, it isn't anything the users are doing or not doing. There is a problem with the coding for Codeword.

Re: No points for Codeword

Kateaz — Tue, 06 May 2025 20:40:11 GMT

Getting points for Sudoku and Codeword is hit or miss. Some days I get for both games, some days for neither, and some days only one or the other. I can't understand why they can't fix it once and for all and claim that the problem lies with the game player.

Re: No points for Codeword

dillon2go — Sat, 10 May 2025 21:33:21 GMT

Just played Codeword after a few days break, and still no points. The most frustrating is that the system records my score but just doesn't reward points.

Re: No points for Codeword

dillon2go — Sun, 11 May 2025 22:44:11 GMT

Just played Sudoku and no points awarded either. That's 600 points I didn't get today.

Re: No points for Codeword

AARPConsumerCare — Mon, 12 May 2025 22:22:28 GMT

Hello @dillon2go, I know how frustrating it can be when you don't get the points you're expecting. Let me look into what exactly happened with these points. When you get a moment, please send me a PM with your full name and mailing address, so I can access your AARP Rewards account. I look forward to hearing from you soon. - Daniela R.

Re: No points for Codeword

dillon2go — Wed, 14 May 2025 19:14:18 GMT

Have received points for Codeword two days in a row. Maybe the problem is fixed. However, still not getting Sudoku points. The point structure is weird. Seems like my points are being counted differently.

Re: No points for Codeword

AARPConsumerCare — Thu, 15 May 2025 15:44:51 GMT

I can understand your disappointment, @dillon2go. I'll like to take a look at your account and see what's happening with those points. Please send me a PM with your full name and mailing address, so I can access your AARP Rewards account. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to assisting you soon. - Daniela R.

Re: No points for Codeword

MicheleW321192 — Tue, 27 May 2025 15:33:58 GMT

I was getting points for Codeword until recently. Now sometimes I get them, sometimes not. Very frustrating that ConsumerCare will not investigate a widespread problem.