topic Re: FITBIT WONT CONNECT ANYMORE in Earn Activities

FITBIT WONT CONNECT ANYMORE

KevinHoffmanEst — Thu, 31 Oct 2024 12:59:15 GMT

Anyoen else having a problem with getting their FITBIT to connect and earn points for walking, etc???? I noticed last week I wasn't getting any points for 5000 & 10000 steps. I've tried everything and it still wont connect. Is this another system wide issue??

Re: FITBIT WONT CONNECT ANYMORE

AARPConsumerCare — Thu, 31 Oct 2024 23:32:07 GMT

I'm sorry to hear your Fitbit is not connecting anymore, @KevinHoffmanEst. I can see how frustrating this can be. Please check our article that can help you troubleshoot this issue: https://aarp.info/3v19IpI

If your Fitbit is still not connecting, please send me a private message to take a look into this further. Thank you! - Diana G.

Re: FITBIT WONT CONNECT ANYMORE

JerryG383948 — Tue, 05 Nov 2024 04:32:57 GMT

My Fitbit hasn’t connected for over a month !

Re: FITBIT WONT CONNECT ANYMORE

AARPConsumerCare — Wed, 06 Nov 2024 19:45:33 GMT

Hi Jerry, We are sorry to hear that you are still having trouble with your Fitbit connecting to AARP Rewards. Please send us a private message and we will be happy to see if we can get that resolved for you. Sue C.

Re: FITBIT WONT CONNECT ANYMORE

et2001 — Thu, 07 Nov 2024 20:55:29 GMT

I have been having same problem with Fitbit not syncing to AARP for over 1 month; is this going to be fixed in this coming upgrade to AARP Rewards?

Re: FITBIT WONT CONNECT ANYMORE

AARPConsumerCare — Fri, 08 Nov 2024 18:10:40 GMT

@et2001 I'm so sorry to hear you're having an issue with your Fitbit! You may want to try removing it then adding it back to your account. Steps to remove a fitness tracker can be found here: https://aarp.info/3B7sNJR; steps to add it back are here: https://aarp.info/3emKZ8q. If you are still unable to get it connected, please send us a private message with your complete name, mailing address and email address, so we can locate your account. You may need to enable your private messages first, here is an article with more info: https://aarp.info/47hWcl7. - Janelle M.

Re: FITBIT WONT CONNECT ANYMORE

RandyW14747 — Mon, 14 Apr 2025 02:41:39 GMT

I have been having trouble getting points from my Fitbit for at least a couple of months. I got help from someone through chat, but we never got it to work. I am able to sync my Fitbit (after struggling to), but I’m not receiving any rewards. I hope that someone is looking into this since it seems to be fairly common. 🤷‍♂️

Re: FITBIT WONT CONNECT ANYMORE

AARPConsumerCare — Mon, 14 Apr 2025 23:58:45 GMT

Hi RandyW14747. We can take a look at your AARP Rewards account for you and help you with your fitness tracker points. Please send us a private message with your name and address, so we may locate your account. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.