topic Re: No Points Earned Due to Technical Difficulties in Earn Activities

No Points Earned Due to Technical Difficulties

JoLo49 — Mon, 30 Sep 2024 07:34:04 GMT

I got the dreaded "Sorry, no points due to technical difficulties" message tonight after watching a couple of videos. It appears after the site maintenance, there are still technical issues. Extra Credit Activities for October is coming at midnight, so I am not too optimistic.

Re: No Points Earned Due to Technical Difficulties

MicheleW321192 — Sun, 06 Oct 2024 17:09:49 GMT

I am getting that message today 10/6 on both quizzes and videos.

Re: No Points Earned Due to Technical Difficulties

JoLo49 — Mon, 07 Oct 2024 01:09:15 GMT

The technical difficulties are occurring more often despite the recent site maintenance. It appears whatever changes were made, more technical errors were created. Besides not being able to earn points on quizzes or videos, I am also getting technical errors when playing the Instant Win games. Points are deducted for playing without actually being able to play. The recent Extra Credit activities have also been problematic this month. Our complaints/feedback seem to be falling on deaf ears.

Re: No Points Earned Due to Technical Difficulties

AARPConsumerCare — Mon, 07 Oct 2024 13:26:00 GMT

@JoLo49 Let's look into your account. Please send us a private message with your complete name and mailing address so I can look into your missing points. Also, what are the technical errors that you're receiving when playing the Instant Win games? We are aware that extreme website traffic can affect the Extra Credit activities when they go live. Are you experiencing a different issue? I look forward to hearing back from you! - Janelle M.

Re: No Points Earned Due to Technical Difficulties

JoLo49 — Wed, 09 Oct 2024 06:31:06 GMT

Hi Janelle,

The technical difficulties that I am experiencing are the same technical errors other members have also complained about this past year. I have written in great detail about the errors on other threads and don't wish to repeat like a broken record. These errors are not limited to only my account as many other members have also complained about having the same technical difficulties I am having. It seems each time there is maintenance to the site or changes made, more errors are created. I don't care about the missing points, but would appreciate if AARP tech support can fix the errors.

Re: No Points Earned Due to Technical Difficulties

AARPConsumerCare — Tue, 08 Oct 2024 12:15:54 GMT

@JoLo49 I understand. Thank you for the update. Please know that each complaint has been recorded and we are continually working to improve our systems and user experience. Your feedback is invaluable to these efforts, and we apologize for any inconvenience you've experienced. - Janelle M.