topic Re: Fitness points not awarding in Earn Activities

Fitness points not awarding

JenniferH925259 — Thu, 19 Sep 2024 01:06:01 GMT

I have checked all items listed in the FAQs and everything is connected to my Apple health and AARP is allowed to view everything but still no points are awarding. I also have UHC app that is tracking my activity and that info is uploading just fine. Does the AARP app have an issue because I am also tracking with UHC? I think I should be able to use multiple apps for tracking and earning activity.

Re: Fitness points not awarding

AARPConsumerCare — Thu, 19 Sep 2024 17:15:05 GMT

Hello @JenniferH925259, thanks for reaching out and brining this to our attention. You should be definitely be getting points, and I’m sorry you aren’t. Please send me a DM through here, and we can look at your account and see what’s happening with your points. - Daniela R.

Re: Fitness points not awarding

DebraZ950605 — Thu, 19 Sep 2024 20:26:44 GMT

I am having the same issue with my apple health. Both apple and aarp now think it's synced. Followed your online instructions to no avail. What's left to try?

Re: Fitness points not awarding

AARPConsumerCare — Thu, 19 Sep 2024 20:33:12 GMT

@DebraZ950605, let's take a look into this. I've sent you a private message. Thank you! - Diana G.

Re: Fitness points not awarding

DebraZ950605 — Thu, 19 Sep 2024 21:27:56 GMT

won't let me access private messages. says :You do not have sufficient privileges for this resource or its parent to perform this action."

Re: Fitness points not awarding

AARPConsumerCare — Thu, 19 Sep 2024 21:38:06 GMT

https://community.aarp.org/t5/image/serverpage/image-id/54400i99137FE679D6B6AE/image-dimensions/2500?amp;socialid=14711518642&cmp=SNO-LITHIUM---&socialid=14711522223? - Diana G.

Re: Fitness points not awarding

KenleeE282473 — Tue, 23 Sep 2025 16:36:38 GMT

Even after maintenance Sept 2025, Health Connect shows synced, but AARP still not awarding points for steps and miles. I have uninstalled/reinstalled app, logged out/back in. Insynced/synced. Works correctly with my other apps that sync with Health Connect, though.