topic Re: No Points for Word Wipe and Mini Crossword in Earn Activities

No Points for Word Wipe and Mini Crossword

RobinR799295 — Thu, 13 Jun 2024 11:27:08 GMT

Just this past week or so, I have not been receiving points for playing Word Wipe and the Mini Crossword. I called Customer Service and was manually awarded the points from a very friendly rep but the issue has not resolved itself by their suggestion of making sure I manually log out and back in again before I play. Anyone else having problems? I am using Chrome for my browser. I don't want to have to call every time for an adjustment. Thanks.

Re: No Points for Word Wipe and Mini Crossword

AARPConsumerCare — Thu, 13 Jun 2024 16:44:12 GMT

@RobinR799295 Thank you for reaching out! I'm sorry to hear that you're having issues with getting your Rewards points credited to your account. You may want to try clearing your browser's cache and cookies and also be sure to update your browser to the latest version: https://aarp.info/2I3wo4C. More info about missing Rewards points can be found on our help site here: https://aarp.info/2TdQSxo - Janelle M.

Re: No Points for Word Wipe and Mini Crossword

RobinR799295 — Sat, 15 Jun 2024 23:54:11 GMT

Thanks, Janelle. I updated my browser and that seems to have done the trick. Thank you.

Re: No Points for Word Wipe and Mini Crossword

AARPConsumerCare — Mon, 17 Jun 2024 12:48:58 GMT

@RobinR799295 Glad to hear that, Robin! You are most welcome! - Janelle M.