topic Re: Update – Earning Points for Video Activities in Earn Activities

Update – Earning Points for Video Activities

AARPTeri — Fri, 20 Aug 2021 14:28:19 GMT

Hello Everyone! I wish it was better news but unfortunately we are still experiencing some technical issues that may affect some users trying to earn points for video activities.

We apologize for any inconvenience this may cause and appreciate your patience while we get this resolved.

I will continue to post updates here when available.

Re: Update – Earning Points for Video Activities

j425219t — Sat, 21 Aug 2021 00:57:05 GMT

It’s still happening!

Re: Update – Earning Points for Video Activities

jd5616 — Sat, 21 Aug 2021 12:03:06 GMT

It has been a week now and still happening. Also, could you please pull the instant wins when all 100 cards/prizes are won?? Tired of wasting points on contests that are probably all won/ Sorry, early and i am crabby. Lol!

Re: Update – Earning Points for Video Activities

AnneG461594 — Sat, 21 Aug 2021 14:15:39 GMT

$AARPTeri - my problem is fixed, ALMOST! Hopefully this info helps, I am now getting points for regular videos but not the Staying Sharp ones, so if it is a line of code issue it would have to be fixed for both, thanks for all the work you have done so far

Anne

Re: Update – Earning Points for Video Activities

TerryS716565 — Sun, 22 Aug 2021 13:19:10 GMT

I still have the problem for over two weeks. So disappointing.

Re: Update – Earning Points for Video Activities

JoLo49 — Sun, 22 Aug 2021 17:53:59 GMT

Hi @AARPTeri ,

In addition to videos not earning points, there are quite a few quizzes not earning points either. The problematic quizzes are ones that have the AARP Rewards badge with star in the center instead of the 450 point badge. Hope this issue can be fix simultaneously with fixing the videos. Appreciate all of your help!

Re: Update – Earning Points for Video Activities

WebWiseWoman — Thu, 26 Aug 2021 11:08:02 GMT

Would you share @AnneG461594 please, how you're earning points again so we all can? Thank you so very much and #staysafe!

Best,

Re: Update – Earning Points for Video Activities

AnneG461594 — Thu, 26 Aug 2021 11:27:12 GMT

@WebWiseWoman - for about a week I needed to play videos on the AARP App that I have on my phone, which I really didn't like doing since I tend to stay away from streaming on my phone. Now I get points for some videos on my computer (HP Chromebook), but not all, and I don't get points for the Staying Sharp Challenges. I noticed that for some videos, the 300 number is not in the AARP Rewards star logo, those are ones that seem to be a problem as well. Hope that helps!

Anne

Re: Update – Earning Points for Video Activities

RDP1951 — Thu, 26 Aug 2021 14:00:38 GMT

Another user suggested this and it worked for me as well==delete AARP cookies. Have had no problems since.

Re: Update – Earning Points for Video Activities

TerryS716565 — Mon, 30 Aug 2021 16:54:57 GMT

Deleting cookies did not work for me! This problem has been going on now for almost a month! So discouraging

Re: Update – Earning Points for Video Activities

ronvogel — Wed, 01 Sep 2021 08:12:29 GMT

The big problem now with not earning points now going into the start of September is that you cannot complete any of the Extra Credit assignments and thus cannot get any of those gift cards.

Re: Update – Earning Points for Video Activities

ronvogel — Wed, 08 Sep 2021 20:04:40 GMT

I actually got things to work and get credit for the videos and credit towards the Extra Credit assignments. I went in and deleted every singe cookie relating to "aarp". After that, everything worked just fine.

Re: Update – Earning Points for Video Activities

rednexsrus — Fri, 26 Nov 2021 12:28:27 GMT

Hi Terri

Just so you are aware

Video's (Quick walks to control blood sugar ) and ( How to take care of your hearing aid )

have been misbehaving as of late. All you get is the spinning circle and at the 31 sec.mark the videos lock up.

Just Saying

Re: Update – Earning Points for Video Activities

rednexsrus — Mon, 13 Dec 2021 10:05:13 GMT

@AARPTeri

My Post on 11/26, the two video's I mentioned are still messed up ???

(Quick walks to control blood sugar ) and ( How to take care of your hearing aid )

Just Saying

Re: Update – Earning Points for Video Activities

rednexsrus — Wed, 26 Jan 2022 10:05:36 GMT

Is it just me ?? Anyone Else ??🤔

Looks like the video problems are continuing. It appears on my end to be a problem with Google Chrome. None of the video's are earning points this morning. Changed to FireFox and voila, started earning points again 🤗 🤗

Just Saying

Re: Update – Earning Points for Video Activities

RDP1951 — Wed, 26 Jan 2022 14:58:24 GMT

MIne has been better lately. For a long time I was getting the "Sorry no points this time."

Re: Update – Earning Points for Video Activities

AARPJanelleM — Thu, 27 Jan 2022 13:52:23 GMT

@rednexsrus Thanks for letting us know. The videos are earning points properly in Chrome. If you're still having an issue, we recommend clearing your browser's cache and cookies before trying again. More info can be found here: https://help.aarp.org/s/article/site-issues

Re: Update – Earning Points for Video Activities

sherilee17 — Tue, 23 Aug 2022 13:56:26 GMT

Same here. And today I can't redeem points for sweepstakes either, much less do the videos. You would think AARP would have better web masters.

Re: Update – Earning Points for Video Activities

RDP1951 — Tue, 23 Aug 2022 14:05:17 GMT

AARP needs to get rid of the boomers and let the millennials and zoomers take over

Re: Update – Earning Points for Video Activities

donhog9 — Tue, 14 Mar 2023 02:50:27 GMT

I am experiencing the same issue when using Bing and Microsoft Edge. The past 2 weeks I have been unable to earn any points watching video , because the video will not play.