topic Re: No points for today's crossword in Earn Activities

No points for today's crossword

CatherineS641676 — Sat, 31 Dec 2022 13:19:41 GMT

Today's crossword never added my 300 points to my transaction history. Am I special, or did this happen to others?

Re: No points for today's crossword

MicheleW321192 — Sat, 31 Dec 2022 17:20:19 GMT

Same here. Typical Saturday with activities not showing as completed and points not being added

Re: No points for today's crossword

CatherineS641676 — Sat, 31 Dec 2022 21:09:14 GMT

so, we're both special😁

Re: No points for today's crossword

poppy89 — Wed, 04 Jan 2023 01:44:52 GMT

I didn't get any points for crossword. Completed another one. No points either.

Re: No points for today's crossword

AARPJanelleM — Wed, 04 Jan 2023 16:32:21 GMT

@CatherineS641676 @poppy89 @MicheleW321192

Thanks for letting us know! I was able to credit your accounts for those missing points. You can confirm this by viewing your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments Please let me know if you need anything further 😊

Re: No points for today's crossword

Anonymous — Wed, 04 Jan 2023 17:29:11 GMT

@AARPJanelleM you are one AWESOME AARP person!!!

@AARPJanelleM wrote:
@CatherineS641676 @poppy89 @MicheleW321192
Thanks for letting us know! I was able to credit your accounts for those missing points. You can confirm this by viewing your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments Please let me know if you need anything further 😊

Re: No points for today's crossword

CatherineS641676 — Wed, 04 Jan 2023 17:31:53 GMT

You Rock, our Janelle. Many Thanks

Re: No points for today's crossword

AARPJanelleM — Wed, 04 Jan 2023 18:41:34 GMT

@CatherineS641676 You're welcome! 😊

Re: No points for today's crossword

AARPJanelleM — Wed, 04 Jan 2023 18:43:16 GMT

@Anonymous 😊 thank you for the kind words, Nicole! 😊

Re: No points for today's crossword

MicheleW321192 — Wed, 04 Jan 2023 20:16:11 GMT

Thank you..

Re: No points for today's crossword

MicheleW321192 — Thu, 05 Jan 2023 17:59:10 GMT

Once again, no points for Daily Crossword, Let's Crossword and Right Again Trivia, and it's not even Saturday. Activities do not show as completed and are not in the transaction history.

**Same thing with 3 videos. I did get points for 4 quizzes but points balance did not increase.**

Re: No points for today's crossword

CatherineS641676 — Thu, 05 Jan 2023 19:44:31 GMT

I would report this to JanelleM-our community concierge- as she rocked it with helping all of us on 1/4/22 with missing points. She's going to be my go to person for issues like this. I appreciate her attention to our concerns, so I think she will help you, too. Good Luck, my friend

Re: No points for today's crossword

AARPJanelleM — Thu, 05 Jan 2023 20:32:50 GMT

@MicheleW321192 I located your account and made those adjustments for you 😊 Check your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments

Re: No points for today's crossword

MicheleW321192 — Fri, 06 Jan 2023 14:48:31 GMT

Thanks again. Hopefully your people will be able to get these issues resolved soon.

Re: No points for today's crossword

CatherineS641676 — Fri, 13 Jan 2023 14:56:10 GMT

Hi our Janelle-I did not receive my Daily Crossword Puzzle points today. The whole puzzle format has changed, but I did finish it. Am I missing something, other than my points? As always, thanks for all you do

Re: No points for today's crossword

MicheleW321192 — Fri, 13 Jan 2023 15:35:39 GMT

Regarding the new format: I am unable to input my answers at all. I think maybe it has something to do with my browser settings?? I can get points by using the reveal function but that's no fun!

Re: No points for today's crossword

CatherineS641676 — Fri, 13 Jan 2023 17:27:47 GMT

Hey Michele-I am able to input answers in the new format (not a fan, btw), but I did not receive my points. So many problems lately! Hopefully our Janelle will be able to get us fixed and points awarded.

Re: No points for today's crossword

AARPJanelleM — Sat, 14 Jan 2023 17:04:20 GMT

@CatherineS641676 Got it; I was able to adjust your points 😊

Re: No points for today's crossword

AARPJanelleM — Sat, 14 Jan 2023 17:06:55 GMT

@MicheleW321192 You may need to clear your cookies and update your browser to the latest version. I invite you to check out our article for complete instructions: https://aarp.info/3epAstc

Re: No points for today's crossword

MicheleW321192 — Sat, 14 Jan 2023 18:40:31 GMT

I have tried everything with no luck 😞