topic Re: Video plays/loops without giving points in Earn Activities

Video plays/loops without giving points

ralmon — Sun, 03 Nov 2019 15:03:57 GMT

One video does not behave correctly for me (using Chrome, haven't tried other browsers for it yet). It doesn't stop at the end, but restarts as if in continuous loop, and maybe due to that never coughs up its points:

A glimpse at universal home design (earn yearly, 300 points)

Thanks,

Ray

Re: Video plays/loops without giving points

Windchase — Tue, 05 Nov 2019 14:28:38 GMT

None of the videos are working today. No points, just spinning wheel. Fitbit points are working either. How incredibly special! Really getting tired of this,it seems to be an exercise in futility.

Re: Video plays/loops without giving points

k380494p — Tue, 05 Nov 2019 14:37:52 GMT

@Windchase Be sure that your device isn't in the process of automatic updates or that you need to restart your device to install updates.

Re: Video plays/loops without giving points

J896552 — Wed, 06 Nov 2019 23:21:37 GMT

I am also not being rewarded with points after a video plays. Since I am using an ipad, does this have anything to do with not getting points? I received points yesterday, but not today!

Re: Video plays/loops without giving points

AARPJessicaT — Thu, 07 Nov 2019 00:10:08 GMT

Hi J896552, unfortunately we can’t handle membership details in this setting. You can look out for an email from us to discuss further in private.