topic Fitbit Points not awarded in Earn Activities

Fitbit Points not awarded

LindaJoy53 — Mon, 31 Oct 2022 12:53:20 GMT

Good morning. Please apply adjustments for 10K steps completed Saturday 10/29, along with the points for 30K miles weekly that are usually automatically applied on Sunday morning never showed up yesterday either. Not sure if there's a problem with your system, but want to let you know that even though I got points for 5K steps both Saturday and Sunday (and I am sure to sync my Fitbit throughout the day everyday), it was hours before the points showed up in my AARP account - where normally, they appear within MINUTES of my Fitbit reaching 5K (even without a forced sync).

Thank you for your assistance!

Re: Fitbit Points not awarded

AARPJanelleM — Tue, 01 Nov 2022 16:44:45 GMT

@LindaJoy53 Got it. I was able to process this adjustment for you; the added points can be seen here: https://www.aarp.org/rewards/transaction/ You know where to find me if you need anything further!

Re: Fitbit Points not awarded

LindaJoy53 — Tue, 01 Nov 2022 17:54:20 GMT

Thank you so much, Janelle. Just to let you know, the system was back to normal yesterday - AARP awarded my 5k and 10k points within minutes of meeting those goals. Have a great day!

Re: Fitbit Points not awarded

AARPJanelleM — Tue, 01 Nov 2022 18:31:22 GMT

@LindaJoy53 You are most welcome! Thank you for that update, I'm glad your points are being credited now. Have a wonderful day!