topic Re: AARP Rewards site maintenance in Earn Activities

AARP Rewards site maintenance COMPLETED SITE IS UP!

AARPTeri — Mon, 02 May 2022 21:58:41 GMT

AARP Rewards is undergoing maintenance.

This may impact functionalities such as engagement with earn activities and the redemption of catalog items.

We apologize for the inconvenience.

Re: AARP Rewards site maintenance

like92115 — Mon, 02 May 2022 20:30:39 GMT

Yep, it sure may. 😊

Do you know when maintenance will be completed?

Thanks in advance.

Re: AARP Rewards site maintenance

AARPTeri — Mon, 02 May 2022 21:56:11 GMT

It is now completed.

Re: AARP Rewards site maintenance COMPLETED SITE IS UP!

sherilee17 — Tue, 03 May 2022 12:32:40 GMT

But earning points for videos is STILL screwed up!! It is hit or miss for ones that wii count. The kicker is videos that I get the dreaded message for and get no points for show up as completed with points earned in my activities area! No rhyme or reason and happens on all devices.

Re: AARP Rewards site maintenance COMPLETED SITE IS UP!

je1020 — Tue, 03 May 2022 13:25:40 GMT

I have been experiencing the same thing for a few months. Also when I entered sweeps today the entries from the last two days weren't there said I had 0 entries so far. This latest maintenance made things worse.

Re: AARP Rewards site maintenance

a170938b — Tue, 03 May 2022 13:36:03 GMT

Dear Teri,

The problems that we have been experiencing with the videos is much worse after this maintenance session.

This morning out of the first 6 videos 5 had the no point message. The lag between message, regardless of the message, and points is even larger than before (30-45 seconds at times).

Could you please report this to your IT team?

These difficulties paired with the total lack of meaningful for points gift cards make this Rewards program more and more unrewarding.

I would appreciate an answer to my note to you.

Thank you, Teri.

Re: AARP Rewards site maintenance

KellytheBelly — Tue, 17 May 2022 04:07:57 GMT

I do not see any maintenance notifications at the top of the page, nor in redemption, or anywhere within the forum, any scheduled maintenance and/or technical difficulties. When will the site be up and running? Let me just add that I get the maintenance picture only when trying to watch videos. Thank you! Update: Just did quizzes for points, and no points were credited. I also lost my 3 entries to my daily sweepstakes! I have been entering (3) sweepstakes every day, and now lose a day at no fault of my own. Just went to log-out and now, I cannot log-out. Fantastic. 🙄

Update: Seems the situation has been 'partially' remedied. When attempting to watch videos for points, the maintenance picture remains at the top, thus there's no option to watch videos at this time.