topic Re: First (2) Videos Freezing...Numerous Attempts To Get Points in Earn Activities

First (2) Videos Freezing...Numerous Attempts To Get Points

mi4090 — Wed, 18 Dec 2019 22:38:09 GMT

Community Managers

There's a problem with the first (2) daily videos freezing up and having to reload as many as 3 times to play. The others are OK.

Could someone look into the problem?

Have a Blessed Day

@mi4090

Re: First (2) Videos Freezing...Numerous Attempts To Get Points

AARPDanielaZ — Thu, 19 Dec 2019 20:23:07 GMT

@mi4090 Are you seeing a badge without points displayed when first getting to the video? If so, you may be experiencing an issue that we're working on: https://aarp.info/38VWS0L

Re: First (2) Videos Freezing...Numerous Attempts To Get Points

mi4090 — Fri, 20 Dec 2019 09:48:49 GMT

Hello @AARPDanielaZ

Doesn't get that far before freezing, happening during loading. Today 1st video ok, reload 2nd several times.

Have a Blessed Day

Marylin

Re: First (2) Videos Freezing...Numerous Attempts To Get Points

AARPJodeeR — Fri, 20 Dec 2019 21:12:45 GMT

@mi4090 Thanks for letting us know, we are looking into the technical issue.

Re: First (2) Videos Freezing...Numerous Attempts To Get Points

mi4090 — Sat, 21 Dec 2019 08:50:59 GMT

@AARPJodeeR

Both working today. Thanks for helping.

Marylin

Re: First (2) Videos Freezing...Numerous Attempts To Get Points

AARPDianaG — Sat, 21 Dec 2019 15:42:33 GMT

That is great news, @mi4090. Thanks for letting us know!