topic Re: No Points for Challenge in Earn Activities

No Points for Challenge

MicheleW321192 — Tue, 30 Nov 2021 14:21:42 GMT

I completed the Staying Sharp Fit and Fun Challenge but did not get any points. I tried logging off and on, did not help.

Re: No Points for Challenge

AARPJanelleM — Wed, 01 Dec 2021 13:51:51 GMT

@MicheleW321192 Thanks for letting me know! Let me look into this. The Staying Sharp Fit and Fun Challenge is 8 weeks long. Have you completed each of the eight weekly check ins?

Re: No Points for Challenge

MicheleW321192 — Wed, 01 Dec 2021 15:51:35 GMT

Yes, I completed all 8 steps and got confirmation that the challenge was complete.

Re: No Points for Challenge

MicheleW321192 — Thu, 09 Dec 2021 15:04:21 GMT

Have you had a chance to look into this?

Re: No Points for Challenge

AARPJodeeR — Sat, 11 Dec 2021 20:14:09 GMT

@Michele@321192 I'm not seeing the points either. When did you complete the challenge so I know what date to look for? Thanks!

Re: No Points for Challenge

MicheleW321192 — Mon, 13 Dec 2021 16:31:17 GMT

I completed it on 11/30 and got confirmation that the challenge was complete.

Re: No Points for Challenge

MicheleW321192 — Mon, 13 Dec 2021 17:47:38 GMT

I called the Rewards Specialist number you gave me and Cynthia adjusted my points balance. Thank you.

Re: No Points for Challenge

MicheleW321192 — Mon, 13 Dec 2021 18:08:39 GMT

Checking my transaction history there are 2 adjustments for 1050 points. Did you adjust my points on 12/11?

Re: No Points for Challenge

OneDayMatisyahu — Thu, 06 Jan 2022 08:55:41 GMT

I also had completed all 8 'Walk' Challenges and did not receive 1050 pts. 8 check marks, no points. I hope the Community Concierge/ or other admin can resolve this problem. 😐

Re: No Points for Challenge

AARPJanelleM — Mon, 10 Jan 2022 13:43:14 GMT

@OneDayMatisyahu Thanks for letting us know about your missing points. I was able to process that adjustment for you. I'm always here to help!

Re: No Points for Challenge

OneDayMatisyahu — Mon, 10 Jan 2022 18:45:22 GMT

Thank you for your understanding and resolution. 😃

Re: No Points for Challenge

AARPJanelleM — Tue, 11 Jan 2022 13:38:53 GMT

@OneDayMatisyahu You're welcome!

Re: No Points for Challenge

11320cs — Tue, 28 Feb 2023 16:41:58 GMT

I do not believe I ever received points for the Staying Sharp: Fit and Fun Challenge. I completed it long ago. The circle with 2100 points is still red as if I never completed the challenge. What else should I do to get the points?

Re: No Points for Challenge

AARPJanelleM — Wed, 01 Mar 2023 18:37:41 GMT

@11320cs Let me look into this! When did you complete that Challenge?